Client Services Representative

• Advise clients on using Citco Banking Online (CBO) to process payments, monitor account activity, and ensure an excellent customer service experience while maintaining confidentiality.
• Build strong relationships with clients and Citco colleagues across multiple locations (Amsterdam, Cork, Dublin, Luxembourg) and become knowledgeable about Citco’s banking operations.
• Conduct bank and securities statement reconciliations for all division banks, perform initial investigations on unreconciled items, and carry out FATF investigations for AML compliance.
• Manage and control all payment cases opened, handle queries from internal departments and third parties, and support SOC 1 testing and monthly KPI reporting.
• Carry out intraday checks to ensure reconciliations complete within strict deadlines, generate and control multiple daily and weekly reports, and monitor centralized team email mailboxes.
• Actively assess risk, identify potential failure points, and highlight them to line managers and risk teams while seeking opportunities to standardize processes, assist in process mapping, automation, and engage in local and global projects.
• Create and update standing operating procedures, work instructions, and process flows, and support training of new team members on cash reconciliation tasks.
• Perform any additional tasks as they arise, ensuring continuous improvement and operational excellence.

Senior Client Support Analyst, Cash Reconciliation

• You will be a part of an easily accessible, customer-oriented team that is great at implementing Integration Services solutions between the corporate client and the bank
• You will take the lead as an advisor, navigator and problem-solver when communicating with the new and existing clients across different SEB geographies
• This role is the primary contact point for all communication, deadlines, and milestones pertaining to the implementations
• You will also contribute to our learning culture by sharing your knowledge with colleagues

See all jobs on JobTailor

Senior Client Support Analyst, Cash Reconciliation

Technical Client Service Implementer