Chief of Staff

• Own zero-to-one and jump ball work — high-priority initiatives that don't yet have a logical internal owner.
• Drive them from framing through final recommendation or clean handoff. This means doing the IC work yourself: writing the memo, building the model, running the analysis.
• Run the FinOps operating cadence — own the Finance Leadership Team meeting end-to-end (agenda, prep, accountability), design and run leadership onsites and All Hands, and manage goal tracking across the org, surfacing risks before they become problems.
• Support the CFO's external customer relationships — both curated CFO community events and the one-on-one engagements that matter most to ServiceTitan's most strategic customers.
• Own the logistics, prep, and follow-up that makes those touchpoints consistently high-quality. Over time, develop your own relationships in that network.
• Be the person the CFO defaults to when something important needs to move fast and has no obvious owner.

• Own the end-to-end planning, preparation, and follow-up for all key governance forums
• Develop structured agendas in partnership with the CEO, ensuring alignment on priorities and decision frameworks
• Drive rigorous follow-up on action items, decisions, and commitments arising from governance meetings
• Coordinate and manage monthly reporting cycles to Japan headquarters
• Act as a key liaison between the US affiliate and Japan HQ, facilitating clear communication and aligned expectations
• Support the CEO in translating strategic priorities into actionable plans with clear milestones
• Track progress against corporate, strategic and operational objectives; surface risks and opportunities proactively
• Architect and maintain a digital platform to centralize governance materials and project tracking
• Partner closely with various functions to synthesize inputs and coordinate integrated planning
• Prepare high-quality executive communications for internal and external audiences

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Chief of Staff

Chief of Staff