Chief of Staff

• Drive the Operating Rhythm of the MSO Executive Office.
• Build and lead the daily operational cadence of the President's office — including preparing materials for leadership meetings, board presentations, and executive offsites, and ensuring that the right people have the right information at the right time.
• Serve as the connective tissue between the President's priorities and the broader MSO leadership team, translating direction into structured, actionable plans.
• Lead and Advance Cross-Functional Strategic Initiatives.
• Own the end-to-end project management and execution of enterprise-wide strategic initiatives — including those that fall between departments, span multiple leadership areas, or require orchestration across functions that no single team owns.
• Track milestones, manage dependencies, escalate risks, and ensure that action items are followed through to completion without requiring the President to manage every workstream directly.
• Serve as the President's Thought Partner and Information Hub.
• Act as an extension of the President — filtering and prioritizing incoming inquiries, assessing requests for urgency and appropriate routing, and standing in on meetings where the President's presence is needed but their bandwidth is constrained.
• Provide analysis, recommendations, and options on high-stakes decisions, offering a well-informed, independent perspective that challenges assumptions and surfaces what the President needs to know to act with confidence.
• Monitor and Advance Progress Against Organizational Priorities.
• Proactively track the MSO's highest-priority commitments and initiatives, identifying early warning signs of delays, misalignment, or execution gaps before they escalate.
• Facilitate Cross-Functional Communication and Stakeholder Alignment.
• Foster integration and collaboration across MSO functions and enterprise stakeholders by creating and maintaining the communication frameworks, meeting structures, and relationship management systems that keep the organization aligned.

Chief of Staff, Managed Services Organization

• Partner with the CEO to ensure the strategy is communicated, implemented, tracked, and delivered effectively
• Drive annual and quarterly strategic planning cycles including preparing materials, tracking execution of key deliverables, leading offsites / key meetings, and proactively escalating opportunities and risks
• Track performance against key metrics and OKRs and help ensure all targets are achieved
• Synthesize data and performance into clear insights and recommendations for the CEO
• Lead and deliver priority strategic initiatives including new function development, product development, channel expansion, market expansion, and AI results delivery
• Work closely with leadership team members accountable for delivering other priority strategic initiatives to ensure effective cross-functional collaboration and CEO visibility of progress and emerging issues
• Help ensure AI initiatives translate into tangible and cost-effective business performance improvements and ensure effective governance of AI tools, workflows, and investments across both the US and EU
• Build and lead the Product function across three main pillars of (i) Product Strategy & Insights (ii) Research & Development (iii) Go To Market
• Identify key market, consumer, competitor, and health trends through primary and secondary research and use these insights to develop and iterate Primal Harvest’s product strategy
• Lead an internal and external R&D team to develop efficacious, high NPS, margin accretive products customized to local regulations across the US and EU markets
• Lead the Go To Market (GTM) process from product strategy through launch and post launch retrospectives, ensuring effective collaboration across all internal and external stakeholders
• Support the CEO to ensure that company priorities are executed effectively by the rest of the leadership team and organization and any issues / roadblocks are identified, escalated, and resolved promptly
• Manage the leadership operating cadence to ensure the right meetings happen, with the people and information, at the right moments – remove bottleneck and escalate issues
• Identify ways to improve and evolve the operating model as the business grows over time
• Help drive culture impacting initiatives including employee surveys, all-hands, events
• Support board and investor preparation, including materials, insights, and key narratives
• Ensure US and European teams are aligned around shared priorities, tools, and ways of working and maintain effective communication practices consistently deliver aligned results

• Participate in the development and refinement of the Operations Strategy aligned with overall Blue Origin goals and objectives
• Manage the SVP's strategic priorities, ensuring alignment across all Operations teams and tracking progress toward goals
• Leverage organizational knowledge to determine which levers to pull to move critical initiatives quickly
• Define and drive the adoption of KPIs that tie functional activity to enterprise outcomes (getting to rate, risk reduction, employee/site safety)
• Drive special projects and strategic initiatives across Operations, including cross-functional programs that require coordination with Engineering, Business Development, and other organizational units
• Manage crisis response and contingency planning for operational challenges
• Identify process improvements and operational efficiencies across the organization
• Coordinate with Operations leadership team to maintain alignment and drive efficiency across manufacturing, test, launch, and support functions
• Optimize decision-making by conducting research/analysis and gathering key facts and perspectives from stakeholders. Translate data into actionable options.
• Serve as a liaison between Operations and other departments, fostering collaboration and eliminating silos
• Represent the SVP in key meetings and forums when needed, demonstrating sound judgment and decision-making abilities
• Prepare executive-level communications, presentations, and briefings for internal and external stakeholders support the Rhythm of the Business meetings, including preparation, reporting, and follow-up actions

Chief of Staff, Operations

• Serve as a trusted advisor to synthesize issues, surface options, and recommend decision-grade actions
• Operate with discretion on sensitive matters
• Provide oversight of actions related to operations, risk, and portfolio/financial management; ensure consistent follow-through
• Coordinate across the executive director’s leadership team to build alignment, remove blockers, and track commitments to closure
• Manage the executive director’s cadence (meetings, prep, readouts) and triage incoming requests to protect executive time
• Maintain dashboards and executive metrics (Objective and Key Results/Key Performance Indicators) to ensure alignment to strategic priorities and enable fact-based course corrections
• Translate complex data into concise, actionable narratives and recommendations for senior leaders
• Act as a strategic partner: anticipate needs, identify opportunities to scale or simplify work, and ensure initiatives align to the Information Digital Technology & Security vision and roadmap
• Manage stakeholder relationships across the organization, ensuring effective communication and alignment on strategic priorities.
• Support development and vetting of multi-year business cases and priority setting for strategic initiatives
• Monitor budget-to-actuals and recommend course corrections
• Coordinate workforce and resourcing requests through intake, prioritization, and approval (Leadership Team, Human Resources, Finance) - ensuring healthy backlog management for the organization
• Prepare executive director’s communications including memos, talking points, and presentations.
• Develop visual representations of concepts and ideas appropriate for the audience

Senior IT Chief of Staff

• Keep the CGO in sync with the organization by tracking decisions, owners, and follow-ups and ensuring they are executed.
• Shape and manage the CGO’s schedule and “flow of traffic” so their time is spent on the highest-impact activities.
• Coordinate organizational and logistical syncs, offsites, and gatherings related to growth.
• Prepare the CGO for key internal and external meetings with concise briefings and ensure clear, timely follow-up.
• Act as an orchestrator and integrator, ensuring the right people are prepared, aligned, and accountable around the CGO’s priorities across Sales, Marketing, Customer Success, Finance, Product, and Operations.
• Partner with the CGO to define and maintain annual and quarterly growth priorities, including key initiatives and focus areas.
• Own and run the CGO’s operating cadence (e.g., leadership meetings, MBRs/QBRs, weekly growth huddles, 1:1s), ensuring agendas, materials, and attendees are aligned to current priorities.
• Translate strategic priorities into clear action plans with owners, timelines, and checkpoints; track progress and surface risks, blockers, or trade-offs.
• Prepare briefing materials and talking points for Board, executive, and high-stakes internal and external meetings.
• Maintain a high-level view of key relationships with agencies, school districts, partners, and internal stakeholders, ensuring the CGO is prepared and follow-ups are closed — without acting as the primary salesperson.
• Serve as an organizational extension of the CGO, helping prioritize where they spend their time and shaping the schedule to reflect strategic priorities while minimizing context switching.
• Conduct pre-briefs and debriefs for key meetings; capture and track decisions, action items, and follow-ups, ensuring owners are clear, accountable, and reporting back.
• Partner closely with any executive assistant support and act as a filter and “traffic controller” for inbound requests, routing items to the right leaders and protecting the CGO’s focus.
• Plan, coordinate, and facilitate organizational syncs and gatherings related to growth (e.g., revenue leadership offsites, growth summits, workshops, key customer or partner events).
• Design and run effective meetings, including agendas, materials, facilitation support, and clear outcomes.
• Act as a connector across Revenue, Product/Technology, Operations, Marketing, and Finance to ensure information flows smoothly and teams are aligned on priorities.
• Draft and refine clear, concise internal communications on behalf of the CGO (updates, org changes, priorities, recognition).
• Ensure alignment across revenue and growth leadership on goals, metrics, and initiatives; proactively identify and address misalignments.
• Support organizational design, headcount planning, and hiring discussions by coordinating inputs, synthesizing perspectives, and driving follow-through on decisions.

Chief of Staff – Growth

• Lead, develop and manage associate veterinarians in their hospitals.
• Ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care.
• Drive the culture and delivery of quality care by the veterinary provider team in their assigned hospitals.
• Partner with the Practice Manager to ensure every pet receives consistent care aligning with the six domains of quality.
• Own doctor engagement and retention by consistently assessing risk and ensuring a proactive retention strategy.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment.
• Validate clinical skillsets and alignment with quality standards through medical record reviews and audits.
• Champion preventive care culture and deliver an excellent hospital experience to student externs and veterinary candidates.

Veterinarian – Area Chief of Staff

• Lead, develop and manage associate veterinarians in their hospitals
• Drive the culture and delivery of quality care by the veterinary provider team
• Partner with the Practice Manager to ensure consistent care
• Drive engagement and retention of veterinary doctors
• Validate clinical skills and align with quality standards
• Oversee coaching programs for newly hired veterinarians
• Develop talent and manage relationships within the veterinary community
• Ensure compliance with clinical essentials and government regulations

• Lead, develop and manage associate veterinarians in their hospitals.
• Ensure Banfield can attract, develop, engage and retain doctors.
• Drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA).
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits.
• Own doctor engagement and retention by assessing risk and creating a culture of community and engagement.
• Provide effective medical leadership to their hospital teams.
• Validate the clinical skillset and alignment with quality standards.
• Oversee the coaching program for newly hired veterinarians.

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Chief of Staff, Managed Services Organization

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Senior IT Chief of Staff

Chief of Staff – Growth

Veterinarian – Area Chief of Staff

Veterinarian – Area Chief of Staff

Veterinarian – Area Chief of Staff