Chief of Staff

• Own zero-to-one and jump ball work — high-priority initiatives that don't yet have a logical internal owner.
• Drive them from framing through final recommendation or clean handoff. This means doing the IC work yourself: writing the memo, building the model, running the analysis.
• Run the FinOps operating cadence — own the Finance Leadership Team meeting end-to-end (agenda, prep, accountability), design and run leadership onsites and All Hands, and manage goal tracking across the org, surfacing risks before they become problems.
• Support the CFO's external customer relationships — both curated CFO community events and the one-on-one engagements that matter most to ServiceTitan's most strategic customers.
• Own the logistics, prep, and follow-up that makes those touchpoints consistently high-quality. Over time, develop your own relationships in that network.
• Be the person the CFO defaults to when something important needs to move fast and has no obvious owner.

• Serve as a strategic partner, program leader, and operational integrator across the Infrastructure organization
• Drive execution of key initiatives, ensuring alignment across various platforms
• Own and coordinate the end-to-end Infrastructure roadmap
• Develop executive presentations and reporting, providing status, risks, and mitigation updates
• Oversee cross-functional programs and manage risks, dependencies, and execution alignment
• Coordinate events, staff meetings, and leadership forums
• Manage vendor and contract relationships across Infrastructure
• Identify process improvements and efficiency opportunities

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Chief of Staff

Program Manager – Chief of Staff