Chief Operating Officer

• End-to-end service delivery: Every step of the customer journey: booking, MRI scan, blood draw, genetic input, results delivery, and the handling of medically significant findings. You own quality and consistency across all of it
• Partner network and capacity: Securing and managing scanner time, radiologist reads, and lab and phlebotomy capacity. Keeping utilization high and partner relationships strong
• Geographic expansion: Building a repeatable market entry playbook, starting with Germany. The goal is a model the next market can copy
• Unit economics and operational finance: Cost per scan, throughput, partner economics, and contribution margin above 30 percent. Current pricing is CHF 1,690 per 30-minute scan, with the ambition to drive all-in cost below EUR 1,000. You will also support Series A operational due diligence
• Team and operating cadence: Building the ops organization, hiring and upgrading the team, and running the internal rhythms that keep the business moving
• Operational compliance and clinical governance: In partnership with the CMO, including German HWG advertising rules and other regulatory requirements across markets

Chief of Operations leading health platform operations in Europe

Chief Operations Officer

Chief of Operations overseeing service delivery and partner networks for health platform in Europe. Ensuring operational excellence and scalability in a growing company based in Switzerland.

• Strategic Operations & Scalability
• Operational Excellence: Refining and unifying our service model across all regions to ensure consistent, high-quality management of our expanding workforce.
• Efficiency: Optimize the Cleaning Agent Lifecycle (Recruitment → Training → Payroll → Retention) & the Client (Onboarding, Retention, Upselling) to reduce churn and maximize quality.
• Tech-Enabled Operations: Partner directly with the CTO and Product teams to automate workflows, upgrade our operational tooling, and reduce manual overhead across the agent and client lifecycle.
• Departmental Leadership
• Recruitment & HR Admin: Oversee the high-volume recruitment engine and the complex HR administration (payroll and legal compliance) for 4’000+ cleaning agents.
• Customer Service: Lead the multilingual support teams to ensure industry-leading response times and satisfaction scores (set and enforce KPI’s at scale).
• The Academies: Drive the Swiss Cleaning Academy’s strategy, ensuring training programs are rigorous, scalable, and directly impact our 5-star service quality.
• International Management (Swiss & Lisbon Hubs)
• Manage the synergy between our Swiss headquarters and our Lisbon operational hub.
• Ensure cultural alignment and operational consistency across borders.
• Travel as needed to lead teams on the ground and audit local performance.
• Financial & Resource Management
• P&L Accountability: Manage the operational budget, monitor financial performance, and ensure capital is allocated efficiently to drive ROI.
• Resource Allocation: Ensure the company has the necessary infrastructure, technology, and human capital to meet its goals.
• Risk Mitigation: Identify operational risks and implement robust internal controls and compliance measures.
• Year 1 Success
• Establishing Global Delivery: Swiss and Lisbon operational hubs have been bridged into one unified engine.
• Ruthless Retention Focus: Churn across customers, cleaner and support staff is trending down.
• Repeatable Processes: A scalable quality-control framework is embedded, improving measures across your P&L.

Chief Operating Officer leading operations for cleaning service company

Group Chief Operating Officer, COO

Chief Operating Officer responsible for operational excellence and management of cleaning service company's operations across regions. Driving efficiency, scalability, and strategic direction for business growth.

Chief Operating Officer jobs in Switzerland

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Chief Operations Officer

Group Chief Operating Officer, COO