Chief Operating Officer

• Own how decisions get made at Boldr: who sets the bar, who owns the call, who carries it out. Keep decision rights clear so the business moves without stalling or reopening settled calls.
• Build the operating cadence that keeps every function aligned: the reviews, the metrics, and the rhythm that turn strategy into delivery.
• Make sure big commercial and operational decisions get real cross-functional scrutiny before they are committed, so no single function carries a decision alone.
• Partner directly with the CRO to ensure revenue targets are funded by operational and financial reality, not aspiration.
• Hold a clear understanding of key client relationships and the health of the revenue pipeline.
• Ensure commercial commitments are operationally and technically deliverable before they are made, closing the gap between what is sold and what is built.
• Identify and act on growth opportunities that align with Boldr's mission, margin, and systems capacity.
• Own Boldr's operating technology stack; the platforms, tools, and integrations that run People, Finance, and Delivery across five geographies.
• Set the systems roadmap: prioritise, sequence, and resource implementations (HRIS, workforce, and operations platforms) so they land and get adopted, not just bought.
• Build the data infrastructure that gives the CEO and leadership a single, trusted view of performance: operational, commercial, and financial.
• Drive automation and responsible AI adoption across the operation to lift productivity, quality, and margin.
• Make systems readiness a precondition for scale: security, integration, and resilience built in, not bolted on.
• Hold direct ownership of the operating P&L and budget. Make the resource and cost decisions inside operations that balance growth with responsible stewardship.
• Own cost discipline and operating forecasts across the operating functions. Partner with the CFO on company-level planning, capital allocation, and reporting.
• Give the CEO clear, candid financial visibility on operating performance, risks, and outlook.
• Treat financial discipline as a standard, not a constraint, and make the operating numbers legible through better systems and data.
• Through VP CX, own Boldr's delivery standard. Define what "great" looks like at scale and hold the organisation accountable to it.
• Ensure client NPS, retention, and service metrics are managed proactively, not reactively; instrumented through reliable systems and data.
• Act as the executive escalation point for high-stakes client issues, and ensure the system learns from every escalation.
• Drive the continuous improvement of Boldr's CX practice as a competitive differentiator.
• Build and maintain the operating infrastructure that supports growth without breaking culture or quality.
• Own cross-geo execution: process discipline, systems readiness, and accountability frameworks across PH, ZA, MX, CA, and US.
• Identify and resolve structural constraints before they become crises.
• Ensure every geography feels resourced, connected, and clear on how it contributes to the whole.
• Lead a high-performing senior team. Set the standard for how Boldr's leaders lead.
• Model Boldr's values in how you operate: with accountability, candour, curiosity, and care.
• Make the culture feel real in operations, not aspirational in documents.
• Lead change well. Boldr is scaling fast, so this role owns transformation and change management: bringing people with you, not just rolling out new systems and structures.
• Keep the CEO informed, not surprised; clear, timely reporting on performance, risks, and material decisions, backed by reliable data.
• Represent operations at executive level when required; present with clarity and confidence.
• Ensure regulatory and governance compliance across all operating geographies.
• Maintain the integrity of Boldr's B-Corp certification in how operations are structured and run.

• Oversee and optimize daily store operations
• Monitor fulfillment, supplier relations, inventory, and performance
• Identify bottlenecks early and proactively solve them on your own
• Structure and streamline all content workflows
• Manage planning, deadlines, and team accountability
• Ensure consistent, high-quality, on-time content delivery
• Build SOPs, workflows, and automation systems
• Implement tools to improve efficiency across departments
• Create scalable systems that run like a well-oiled machine
• Lead daily/weekly calls and manage cross-functional teams
• Communicate clearly and deliver actionable next steps
• Coach teams, maintain accountability, and drive performance

Chief Operating Officer jobs in South Africa

See all jobs on JobTailor

Chief Operating Officer

COO – DTC Beauty Brand