Chief Operating Officer

• Manage day-to-day banking operations, partnering closely with product and engineering on strategy and design.
• Assist with optimization of cash movement processes and settlement timing.
• Monitor ACH, wire, RTP, card settlement, and other payment activities to ensure timely processing and settlement.
• Oversee funding flows, merchant payouts, customer repayments, and operational cash movements.
• Investigate and resolve payment exceptions, returns, rejects, and settlement discrepancies.
• Support new bank integrations, account openings, and banking partner/vendor onboarding activities.
• Oversee operational performance of customer servicing and collections activities, ensuring alignment with company policies, regulatory requirements, and customer experience objectives.
• Monitor servicing workflows related to payment processing, delinquency management, hardship accommodations, account maintenance, and customer communications.
• Partner with internal teams and third-party servicing or collections vendors to ensure service level agreements (SLAs), performance metrics, and compliance standards are consistently met.
• Review delinquency trends, collection effectiveness, cure rates, roll rates, and operational KPIs to identify opportunities for improvement.
• Support implementation and monitoring of collections strategies, including payment reminders, recovery initiatives, and loss mitigation programs.
• Ensure servicing and collections processes comply with applicable consumer protection laws, regulatory guidance, and internal controls.
• Collaborate with Risk, Compliance, Legal, and Product teams to enhance servicing operations and improve customer outcomes.
• Assist in vendor oversight, audits, and performance reviews related to servicing and collections partners.
• Serve as the primary operational relationship manager for banking partners, payment processors, servicing providers, collections agencies, and other critical third-party vendors.
• Monitor vendor performance against contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), and operational standards.
• Conduct regular vendor reviews to assess operational effectiveness, compliance adherence, customer outcomes, and risk management practices.
• Support audits, regulatory examinations, and compliance reviews.

Chief Operations Officer

• Act as an advisor to senior leadership to develop or influence strategies, objectives, plans, specifications, resources, and long-term goals for highly complex data platforms and utilities across multiple groups and functions.
• Lead the strategy and resolution of highly complex and unique data product enablement initiatives and challenges requiring in-depth evaluation across multiple areas of the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking, and coordination of highly complex activities and guidance to others, while adhering to set data governance and standards.
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant data product solutions that are large-scale cross-functional or companywide strategies.
• Strategically engage with all levels of professionals and managers across the enterprise to ensure data product solutions are built for optimal performance and design analytics applications across multiple platforms and serve as an expert advisor to leadership.
• Provide expert input on new use case intake, prioritization, product roadmap definition, and other critical business processes.
• Create and maintain highly complex data product roadmaps throughout the data product lifecycle with detailed specifications, requirements, and flows for data capabilities.
• Design and maintain innovative data products, enabling data availability for data intelligence, analytics, and reporting.
• Serve as a strategic liaison between data management, product teams, data engineering, and architecture teams throughout the data product lifecycle.

Senior Lead Data Product Management Consultant

• Act as a trusted advisor to senior leaders across the COO Data Domain, influencing priorities, roadmaps, and execution decisions tied to data risk
• Interpret data management policy, procedures, regulatory expectations, and partner guidance into practical domain execution
• Execute and mature data governance controls aligned to enterprise requirements, including RCSA, self-assurance activities, and control evidence
• Facilitate and coordinate COO Data Domain issue management activities, including remediation planning and execution for identified data issues
• Coordinate COO Data Domain independent review engagements, including preparation, stakeholder alignment, and response follow‑through
• Drive development, refinement, and ongoing enhancement of governance processes to improve effectiveness and efficiency
• Produce leadership ready materials and socialize outcomes with senior stakeholders across business, risk, compliance, and technology
• Provide experienced guidance to data domain team members, accelerating understanding of requirements and execution expectations
• Represent the COO Data Domain in enterprise data governance forums, contributing execution focused input into standards, controls, and accountability models
• Partner with data stewards, risk, compliance, and technology teams to align governance execution with enterprise data risk priorities

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