Change Management

• Manage the complete lifecycle of changes (Change Management), ensuring controlled and secure execution.
• Record, document, assess, plan, authorize, implement and review changes.
• Work on the management of Normal, Standard and Emergency changes.
• Coordinate and follow the approval process with the CAB (Change Advisory Board).
• Plan and oversee change tests and contingency tests.
• Ensure changes are executed according to processes, minimizing risks and impacts to the production environment.
• Monitor and control the implementation of changes, ensuring traceability and compliance.
• Prepare technical documentation and change records.
• Conduct post-implementation reviews (Post Implementation Review - PIR), identifying opportunities for improvement.
• Coordinate activities between technical teams and involved areas throughout the change process.
• Ensure adherence to ITIL best practices and IT governance.

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Change Management