Case Coordinator

• An ECM Coordinator III supports department staff with administrative tasks related to a member’s medical condition(s), department case work, communication with internal and external stakeholders, and manage audits.
• This role will engage with members to offer support and resources related to their medical condition(s) through Allied Care.
• Facilitate reviews, referrals, and outreach for referral-based proprietary strategies as well as engaging with members across Medical Management products.
• Document all engagement accurately and concisely within the Microsoft Customer Relationship Management (CRM) system.
• Manage escalated and time sensitive case management questions received from members, broker relationships, and internal and external Allied stakeholders.
• Collaborate with strategic vendor partners to provide supportive services and support to members.
• Lead and facilitate claims auditing in conjunction with ECM Coordinators.

Case Coordinator jobs in Illinois

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Case Management Coordinator III