Care Coordinator

• Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs.
• Maintain accurate therapist and client schedules while managing cancellations and scheduling changes.
• Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations.
• Maintain accurate records in scheduling and case management systems.
• Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates.
• Support new client onboarding by coordinating schedules following authorization approval.
• Escalate scheduling conflicts, staffing gaps, and authorization issues as needed.
• Generate scheduling reports and monitor scheduling trends to support operational efficiency.

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ABA Care Coordinator, Spanish/English