Care Advocate

• Prioritize tasks and manage a schedule of high-volume introductory video appointments with members
• Promptly answer member questions, assist with product-related needs, and provide personalized recommendations
• Deliver an exceptional member experience and appropriately escalate concerns or questions
• Navigate members’ healthcare networks to ensure access to care and investigate available resources and support
• Coordinate with team members to facilitate timely access to care, provide follow-up, and close the loop with members
• Provide education and resources related to members’ program needs
• Collaborate with cross-functional partners across Care Delivery, Customer Support, Provider, and Product teams
• Execute tasks supporting an optimal member experience and take ownership of outstanding items
• Participate in cross-functional projects and collaborate with other departments
• Identify referral needs and collaborate with Maven providers
• Anticipate and address members’ social determinants of health needs

Care Advocate helping US members navigate Maven’s virtual women’s and family healthcare platform

Care Advocate helping US members navigate Maven’s virtual women’s and family healthcare platform.
Providing education, referrals, and care coordination across Maven’s digital health programs.

• Execute person-centered care plans for patients with serious, high-risk illnesses. Assist in monitoring and revising disease-specific plans, especially when frequent adjustments in medication or treatment regimens are required.
• Act as the link between the patient and the billing practitioner. Support care coordination by managing provider availability, rescheduling, and providing post-hospital discharge support.
• Conduct person-centered assessments to understand the patient’s social and cultural context. Identify unmet social needs—such as food insecurity or housing instability—that impact the management of their serious condition and develop specific action plans to address them.
• Assist patients and caregivers in navigating the New Jersey healthcare landscape. Teach self-advocacy skills to help patients communicate effectively with specialists and coordinate transportation or access to telehealth.
• Support patient communication templates and automation. Coordinate with the tech team to set up workflows, handle technical troubleshooting, and update patient charts in the Case Management System (CMS) with precision.
• Refer patients to supportive services and community-based resources. Establish and maintain partnerships with local New Jersey organizations to bring targeted resources (legal aid, food assistance, etc.) to our members' attention.
• Use motivational interviewing and capacity-building to help patients manage the stress of chronic illness. Provide tailored education to improve treatment adherence and offer emotional support to families and caregivers.
• Maintain detailed logs of all interactions, including the amount of time spent and specific activities performed. Ensure all documentation meets the standards required for Medicare clinical and social integration services.

Care Advocate supporting community healthcare program at Wider Circle

Care Advocate – Care Delivery

Care Advocate supporting Wider Circle's Care Delivery program. Focused on bridging clinical and social needs for patients in community healthcare.

• Screen Patients and Manage Intake You will call patients and ask health-related questions using a set script. These calls usually last 15 to 20 minutes. Your goal is to make patients feel comfortable so they share honest answers.
• Connect Patients to Resources You will ask questions to learn what each patient needs. Then you will share resources and send referrals to health and mental health services.
• Keep Accurate Records During each call, you will type patient responses into a health records system called an Electronic Health Record (EHR). You will review and finalize your notes before the end of each workday. All records must follow federal privacy rules (HIPAA) and billing standards. You will also collect and record patient consent at the start of each call.
• Manage Your Schedule You will keep your own daily calendar, send reminder calls to reduce missed appointments, and meet weekly goals. You will also schedule follow-up calls for patients and leave time between appointments to finish your notes.

Associate Care Advocate providing support to patients in their health journeys

Associate Care Advocate – Care Delivery

Associate Care Advocate supporting patients by connecting them to health services and resources. Involved in managing calls and maintaining accurate patient records for improved health equity.

Care Advocate jobs in New Jersey

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Care Advocate

Care Advocate – Care Delivery

Associate Care Advocate – Care Delivery