Call Center Representative

• Outbound calls to customers and prospects
• Present products and services from the publishing and professional information sector
• Proactively identify customer needs and conduct professional conversations
• Follow up on leads and sales opportunities
• Document customer contacts and outcomes in the CRM system
• Use modern systems, tools, and knowledge bases

Call Center Agent – Outbound Sales

• Support virtual call-center operations.
• Guide patients through pre-screening questions and provide information.
• Help determine eligibility for ongoing studies.
• Receive triage calls to support patients with reimbursement and travel inquiries.

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Call Center Agent – Outbound Sales

Call Center Agent, German and English