Call Center Representative

• Atender llamadas y consultas de clientes de manera profesional.
• Brindar información precisa y resolver inquietudes.
• Documentar las interacciones de acuerdo con los procedimientos establecidos.
• Mantener la confidencialidad de la información y cumplir con las políticas de la empresa.
• Ofrecer un servicio de excelencia y cumplir con los estándares de calidad.

Representante de Servicio al Cliente en el sector salud.

Representante de Servicio al Cliente proporcionando apoyo y orientación a clientes en el sector salud. Resolviendo inquietudes y ofreciendo un servicio de excelencia.

• Answering inbound calls promptly and professionally on behalf of our business clients
• Communicate fluently in both English and Spanish
• Take accurate, clear messages and relay them to clients in real time
• Schedule appointments and provide general client support per client instructions
• Following client specific call-handling instructions with care and consistency
• Deliver a warm, efficient, and courteous experience on every call

Bilingual Phone Operator at AnswerHero handling customer calls

Bilingual Call Center Agent

Bilingual Phone Operator at AnswerHero handling customer calls and providing support in both English and Spanish. Delivering warm and professional communication for business clients.

• Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
• Learn about and address customer needs, complaints, or other service issues.
• Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Building lasting relationships with customers and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
• Making sales or recommendations for products or services that suit client needs better.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• To be available on meetings on camera as and when needed
• Adhering to all company policies and procedures.
• Additional ad-hoc tasks as assigned by the Call Center Supervisor

Bilingual Contact Center Representative scheduling health assessment visits

Contact Center Representative – IHA Scheduling Team

Bilingual Contact Center Representative managing inbound and outbound calls for health assessment scheduling. Requires 2+ years of call center experience and excellent communication skills.

Call Center Representative jobs in Puerto Rico

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Call Center Representative

Bilingual Call Center Agent

Contact Center Representative – IHA Scheduling Team