Call Center Representative

• Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers
• Handle support requests originating from clients and transfer the necessary parts order to the back office
• Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
• Guarantee product data collection from the market
• Manage the collection of feedback data related to products
• Proactively support CATs in order to keep support costs down
• Effectively record and manage incoming cases (technical issues and queries) and customer complaints
• Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s
• Interact with service teams to ensure timely resolution of issues in line with Customer SLA’s
• Maintain data accuracy within the working systems at all times

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Technical Call Center Specialist