Business Operations

• Serve as the primary bridge between business needs and technology execution, ensuring effective delivery, stability, and continuous improvement of enterprise systems.
• Lead and coordinate technology delivery and system enhancements across projects using Agile or Stage Gate governance.
• Support software development, system configuration, integrations, upgrades, and patching to meet business and technical requirements.
• Gather and document technical requirements and specifications, translating business needs into system solutions.
• Coordinate SIT execution and UAT technology support, including environments, defect resolution, and change implementation.
• Provide end-user and super-user support and training, driving adoption and effective system usage.
• Support issue resolution and production support, including root-cause analysis and continuous improvement.
• Assist with software and hardware selection, purchasing, and vendor management, including AMS support.
• Contribute to technology cost estimates and resource planning in support of business case development.
• Support data governance, data migration, integrations, and data hubs enabling self-service reporting and analytics.
• Ensure adherence to technology standards, software standards, architecture, and governance.
• Support IT controls, SOX testing, audits, and access management activities.
• Contribute to technology roadmaps, portfolio management, and lifecycle planning.
• Perform gap analysis, solution design, and cross-functional impact assessments.
• Drive value realization and adoption of standard technologies and platforms through change management and alignment.

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Business Systems Lead