Business Operations

• Analyzing and driving improvements across people, process, technology, and governance
• Collaborating with business leaders at all levels and their teams to analyze and assess processes
• Designing, developing, and deploying solutions
• Conducting data analysis and supporting business operations teams to implement changes
• Communicating problem framing, current/future state, and recommendations to leadership at all levels

Senior Manager, Business Process Improvement

• Supporting the design, documentation, monitoring, and effectiveness of business line controls within the PRCM system
• Key partner to business line leadership, risk partners, and oversight functions
• Ensuring controls are accurately represented in enterprise control systems
• Maintaining relationships and building rapport with oversight teams and Regulatory Services
• Working with Business Unit Risk Managers and Business Line partners to identify key upcoming engagements
• Ensuring productive and successful engagements occur with good quality outcomes

Business Operations Analyst

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

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