Business Operations

• Ensure governance and execution discipline across service operations
• Design and manage a comprehensive KPI framework aligned with business objectives
• Define and implement standardized service processes with global best practices
• Build organizational capability through comprehensive training programs
• Drive strategic communication and organizational change by presenting data-driven insights to leadership

Service Business Process Owner

• Lead the design, configuration, and deployment of Salesforce modules aligned with ABB's global service strategy.
• Understand current processes, define and document standardized service processes, standard operating procedures, and workflows to ensure operational efficiency and best practices across service operations.
• Collaborate with business leaders, IT teams, regional service managers, end-users, and global teams to gather requirements, ensure consistency, harmonization of service processes, and successful adoption across the organization.
• Develop and execute comprehensive change management plans, create and maintain process documentation, training materials, and knowledge bases; provide communication strategies and user support for effective implementation.
• Establish KPIs, monitor system performance, drive continuous improvements to enhance service delivery and customer satisfaction while ensuring compliance and operational excellence.

Business Operations jobs in Italy

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Service Business Process Owner

Salesforce Business Process Owner