Business Intelligence Analyst

• Oversee strategy and ownership of data-informed decision-making across credit products, sales, business strategy, and finance.
• Own KRI processes, including limit setting, model development, and scenario analysis to support proactive credit risk management.
• Manage recurring BI and reporting routines related to credit risk, ensuring accuracy, timeliness, and compliance.
• Act as the primary BI interface for credit products, sales, business strategy, and finance teams.
• Development and delivery of dashboards, reports, and analytics that support credit risk monitoring and strategic decision-making.
• Maintain adherence to regulatory and compliance standards in all credit risk reporting processes.
• Coach and mentor BI analysts, fostering growth in business acumen and process excellence.

Senior Data & Business Intelligence Manager

• Analyze large, complex datasets to generate insights across credit performance, fraud trends, and portfolio risk.
• Support development and monitoring of fraud detection models, rules, thresholds, and segmentation strategies.
• Design and deliver fraud and risk reporting (KPIs/KRIs) aligned to BSA/AML and enterprise risk standards.
• Establish and maintain data governance and validation processes.
• Translate complex data into actionable, executive-ready insights.
• Partner with Fraud Operations, Compliance, Risk, Product, and Technology teams.
• Analyze fraud alert and case lifecycle data to identify process inefficiencies, quality issues, and opportunities for automation or control enhancement.

Fraud Reporting Analyst

• Collaborate with stakeholders, including data analysts, data scientists, architects, and business teams, to ensure data solutions meet organizational requirements and compliance standards.
• Design, develop, and maintain data pipelines to transfer data from various databases to Databricks, leveraging both batch and real-time methodologies as appropriate.
• Lead the overall ETL/ELT architecture, including extraction, transformation, and data loading strategies, ensuring scalability, performance, and data integrity.
• Optimize and tune ETL/ELT processes for large-scale and real-time data movement, ensuring resource efficiency.
• Ensure data security, quality, and compliance across the whole process.
• Model, integrate, and optimize data structures in the Databricks platform, taking into account data lakes, data warehousing needs, and analytics workloads.
• Automate and monitor data workflows for reliability, transparency, and fault tolerance throughout the migration and beyond.
• Document data flows, transformation logic, and technical specifications for all data integration processes, enabling maintainability and smooth knowledge transfer.

Senior Business Intelligence Data Engineer

• Responsible for various administrative and professional functions within the department assigned.
• Researching, creating, updating, and recording department-specific documentation.
• Customer service responsibilities.
• Learn to design and implement reporting and dashboards geared toward optimizing operations.

Student Intern – Reporting and Business Intelligence

• Support management and senior staff in the research, analysis and development of Business Intelligence (BI) solutions
• Identify areas for data quality improvement and provide support in the resolution of data quality problems
• Provide training and support to end users regarding BI solutions and the IBI data warehouse
• Assist management and senior staff with the development of proposals and business cases
• Develop end user documentation and communication plans
• Analyze and assess the impact of changes to Actuarial, Underwriting, Sales, Processing and Claims procedures/systems including rate revision changes on data and reporting requirements
• Assist in the development of data management quality assurance standards and processes
• Participate in root cause analysis and problem-solving activities as needed
• Maintain Competency Center documents including procedures and communications

Business Intelligence Support Analyst

• Monthly FR 2052a reporting duties including variance analysis, month-end reconciliations, and balance sheet commentary.
• Support and further strengthen sustainable regulatory liquidity reporting program.
• Develop, document, and maintain guidance and rule interpretations for liquidity-related US regulatory rules and reporting requirements.
• Collaborate across multiple departments to meet regulatory requirements and deadlines for FR 2052a reporting program.
• Contribute to the enhancement and maintenance of the liquidity framework to support ongoing transparency, accuracy, and sustainability.
• Participate in transaction testing/UAT to support data validation.
• Coordinate with Segment Risk, Finance Data Resource Group, IT, Treasury and other teams to implement enhancements to 2052a reporting/6G instruction changes, including writing business requirements and performing user acceptance testing.
• Represent the liquidity team in transformation and improvement projects.
• Regularly participate in meetings with Treasury, Production, Risk Management, Internal Audit, and other key stakeholders

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