Business Analyst

• Manage day-to-day activities of customer accounts
• Develop action plans to correct out of plan conditions
• Manage customer account profitability
• Communicate frequently with customers to ensure satisfaction
• Co-ordinate program tracking meetings with customers and internal teams
• Provide performance reporting and analysis for Operations Reviews

Customer Program Management Analyst

• Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job.
• Work is performed within established professional standards and practices.
• Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments.
• Erroneous decisions or failure to achieve results may have a negative impact on the division’s/department’s operations, schedules, and/or performance goals.
• Works under general supervision.
• Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
• Performs tasks such as: Maintains regional or global responsibility for a specific commodity or group of commodities for price/value determination, sourcing, negotiations, terms & conditions and supplier relationship development working independently.
• Quotes and negotiates all products and services quarterly.
• Develops cost of customer bids within response time objectives.
• Supports bid activities by interacting with the site teams to compile and deliver the material commitment to the customer.
• Participates in Commodity Council Corporate negotiation team and/or the Customer Materials Commitment process by providing material pricing and data analysis.
• Conducts Quarterly Business Reviews with top suppliers and reviews customer BOMs for quarterly commits.
• Coordinates any supplier communication.
• Reviews and resolves issues on supplier performance feedback, supplier report card and bids.
• Supports the site SCM buying teams in times of product shortage or suppliers not meeting performance requirements including escalation within the supplier and alternative source development/recommendations.
• Supports customers to resolve quality, serviceability and performance related issues for products or bid activities.
• Consolidates, tabulates, analyzes and reports on various commitment and performance metrics.

Commodity Management Analyst

• Drive the activation of all strategic IT&D initiatives.
• Be accountable for the deployment of global programs within the factory.
• Establish strong account manager relationships with site leadership.
• Work closely with business leadership teams to implement standardized business processes, data practices, and technology solutions.
• Monitor support services provided to the factories, coordinate communication and escalation during critical situations.

Senior Business Analyst – TH Manufacturing

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution
• Plan and design simple to semi-complex business processes and system modifications
• Make recommendations to improve and support business activities
• Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties
• Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design
• Develop business requirements documents/user stories to support the required modifications
• May plan, allocate and monitor work of other business analysts
• Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills
• Assist in providing time estimates for project related tasks
• Aid in updating process and procedural documentation
• Develop basic understanding of technical development cycle of mobile application or web portals
• Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc.
• Any other task that may be assigned

Business Analyst jobs in Thailand

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Customer Program Management Analyst

Commodity Management Analyst

Senior Business Analyst – TH Manufacturing

Senior Business Analyst – Health Insurance