Business Analyst

• Conduct interviews and facilitate group sessions with business and technology partners to elicit, analyze, and document business requirements as well as change management
• Provide consultative support to stakeholders to help them to achieve desired changes and outcomes
• Document and manage requirements traceability matrix and confirm solution meets requirements
• Utilize modeling techniques to produce diagrams, and models that illustrate system and data relationships, and business process flows for both current and future states
• Analyze the business requirements and validate potential solutions/approaches with business and finance technical staff to identify potential improvements in functionality and processes, and ways that technology can help to achieve organizational goals
• Perform the project manager role in conjunction with the business analyst role on appropriately sized requests or projects to ensure all project tasks are planned and executed based on the project requirements
• Support business and technical partners in all aspects of testing including test script development, acceptance criteria, integration testing, test data creation, user acceptance testing, etc.
• Proactively facilitate conversations between functional and technical teams to ensure common and thorough understanding of business needs and solution capabilities to achieve better outcomes
• As needed participate in dialog with vendors and SNHU staff to understand vendor solutions and obligations, confirm vendor offerings, and monitor vendor performance towards SNHU requirements.
• Other duties and responsibilities as assigned.

Senior Business Analyst, Finance Technology

• Review, label, classify, and validate data according to detailed project guidelines
• Ensure **accuracy, consistency, and quality** across assigned tasks
• Apply instructions objectively when evaluating or categorizing content
• Identify edge cases, discrepancies, and annotation issues
• Escalate unclear or inconsistent cases when needed
• Perform quality checks and provide clear feedback where required
• Meet productivity and quality expectations in a remote work environment
• Work independently while following project standards and timelines

LLM Business Analyst

• Write high-volume, high-quality user stories (hundreds expected) with clear, actionable acceptance criteria
• Gather and translate business requirements into functional specifications across CMS, DAM, and integrations
• Define and refine requirements for templates, components, forms, and authoring workflows
• Capture personalization requirements using Adobe Target (A/B testing, audience segmentation, optimization)
• Define website search functionality requirements including indexing, relevancy, and filtering
• Lead requirements gathering for integrations (GA4, Salesforce CRM Chatbot/Live Agent, Medallia, SSO)
• Support content and asset migration efforts including mapping and workflow definition
• Partner with Product Owner, Scrum Master, Lead BA, and SI to drive Agile delivery
• Participate actively in sprint ceremonies: planning, stand-ups, refinement, reviews, and retrospectives
• Perform functional validation and support UAT, ensuring delivered solutions meet customer expectations
• Act as a quality advocate for overall user experience and solution delivery

Business Analyst – Adobe CMS, AEM Sites, DAM

• Write high-volume, high-quality user stories with clear, testable acceptance criteria
• Gather and define DAM requirements including metadata schemas, taxonomy, workflows, and governance
• Translate business needs into actionable requirements for developers and system integrators
• Support asset and content migration efforts including mapping, ingestion, and rights management
• Collaborate closely with Product Owners, Scrum teams, and stakeholders to drive delivery
• Define requirements for personalization (Adobe Target) and website search functionality
• Document integration requirements across tools like GA4, Salesforce CRM, Medallia, and SSO
• Participate actively in Agile ceremonies including sprint planning, stand-ups, and retrospectives
• Support UAT and functional validation, ensuring solutions meet business and user expectations
• Act as a quality advocate for the overall customer experience and delivery outcomes

Adobe DAM Business Analyst, AEM Assets – Sites

• Document business processes
• Prepare executive communications
• Develop reports and presentations
• Support strategic planning efforts
• Facilitate stakeholder meetings

Federal Business Analyst, Technical Writer

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• The Quality resource will be responsible in supporting for gathering and understanding requirements from various Business Units (BUs) to go with an approach of standardized functionalities across the organization.
• Collaborate with BUs to align quality processes and promote standardization across systems.
• Possess deep expertise in SAP QM functionalities, including inspection types, plans, MIC's quality notifications, certificates...
• Demonstrate strong experience in SAP module integration, particularly with Logistics, Production Execution, and Order-to-Cash (O2C) processes, especially in the context of certification handling.
• Configure and manage SAP systems to support quality processes effectively.
• Assist both the data team and process teams in data mapping, validation, and testing activities.
• Provide dedicated support to supplier quality processes and work closely with Source-to-Pay (S2P), plant maintenance integrated teams.
• Collaborate with cross-functional stakeholders including BU teams, vendors, and SAP consultants to ensure seamless support and implementation.
• Responsible for delivering functional specifications for enhancements, integrations, data conversion programs, reports, and workflows as needed.
• Support the creation of new and innovative solutions to support digital and business strategies and common design aspirations.
• Assist data team and process teams in data mapping activities and testing.
• Document common solutions, including configuration documents, process flows and data policies.
• Deliver functional specifications for any forms, reports, enhancements, conversion programs, integrations and workflows deemed in scope for Plan to Sustain as part of the program.
• Mentor less experienced team members in specific areas of the Plan to Sustain business process hierarchy.
• Ensure that RTX is positioned for future success within all functional areas of Plan to Sustain.
• Travel 25-35%

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