Brand Ambassador

• Monitor and analyze online reviews, customer feedback, and Q&A across retail and e-commerce platforms to identify Voice of Customer (VOC) trends, recurring issues, and opportunities to improve the customer experience, providing actionable insights to leadership
• Respond to customer reviews and product-related questions in a timely, professional, and brand-aligned manner
• Reinforce brand image and presence through thoughtful engagement across .com platforms (reviews, Q&A, forums, etc.)
• Partner with Product Marketing, Sales, Engineering, and other cross-functional teams to address customer concerns, facilitate solutions, and ensure accurate brand communications
• Manage other aspects of Ratings & Reviews for assigned product category, including but not limited to review validity, syndication gaps, badging issues, at-risk SKUs, and proper, optimal SKU groupings
• Maintain accuracy and organisation in reporting tools, dashboards, and tracking systems
• Apply program guidelines and playbooks to ensure consistency in tone, messaging, and response quality
• Collaborate effectively with team members to share learnings, best practices, and efficiencies
• Stay up to date on product knowledge, brand messaging, and platform updates

Online Brand Ambassador

• Completes store visits with focus on building brand and product awareness with retailers and consumers.
• Assesses priorities and manages tasks and/or schedule according to what is encountered in each store.
• Proactively plans store visits by identifying the individualized needs and necessary materials for each retailer.
• Provides real time information on assigned stores by utilizing a tablet device to respond to surveys and file reports from the field.
• Conducts inventories and works with retailer and NBA management to adjust discrepancies.
• Builds relationships and maintains communication with store personnel and store management.
• Maintains display parts and POP (Point of Purchase) inventory.
• Sets up and maintains displays and display cases, including repairs and cleaning.
• Restocks product and strategically places retail marketing POP to increase the visibility of Nintendo, while ensuring merchandising tactics are followed.
• Utilizes selling techniques and knowledge of Nintendo products to aid customers with purchasing decisions.
• Provides product demonstrations and education to store personnel, both individual and group presentations, during store visits, weekend demonstrations and outside opportunities.
• Gathers insights from the field and provides to NBA management, including both written information and digital photographs.
• Participates in annual conference, monthly team calls and product training sessions.
• Coverage of long distance locations via phone calls and periodic visits.
• May provide support coverage for neighboring territories upon request.

• Proactively approach and engage home show attendees
• Identify homeowner concerns related to foundations, crawl spaces, basements, or concrete
• Educate customers on Groundworks’ Free Inspection services
• Book qualified inspection appointments using a provided tablet
• Maintain professionalism and high energy throughout event shifts
• Attend a required 1‑hour virtual training the Tuesday prior to the event from 4-5 PM EST
• Assist with booth setup breakdown following the event
• If assigned equipment drop‑off, return materials to the local branch after the show (4-door sedan or larger)

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Online Brand Ambassador

Brand Ambassador

Brand Ambassador