Billing Specialist

• Monitor daily, weekly, and monthly billing KPIs to ensure stable payment performance;
• Investigate payment anomalies and resolve transactional issues;
• Optimize payment flows, provider distribution, and cashier performance;
• Collaborate with cross-functional teams to improve payment operations;
• Ensure high-quality payment processes and successful traffic launches.

Billing Operations Manager

• Monitor accounts to identify outstanding debts
• Review previous data for each debt or bill
• Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues
• Identify the root cause of non-payment
• Resolve billing concerns
• Report on collections update and accounts receivable status
• Communicate with the sales department to maintain accurate and updated information on client contract and other information
• Maintain a logs of calls and record any payment updates from the customer
• Receive new workplace assignments to start contacting the customer to set the relationship up for success, including simply introducing yourself and collect the right information
• Identify critical accounts and endorse them to managers as needed for proper escalatory measures
• Build relationships with the workplaces (properly set expectations about our billing policy, explain NET & Dispute Terms, etc.)
• Build out SMART action plans for delinquent accounts
• Aim to have a 95% collection rate on a quarterly basis

Billing Specialist jobs in Worldwide

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Billing Operations Manager

Billing Representative