Billing Specialist

• Responsible for accurate and timely global billing of products and services in accordance with company policy and processes.
• Assist with the team’s billing processes, including mid-month and month-end invoicing.
• Review monthly billing transactions for data accuracy, completeness, and trend analysis.
• Develop and prepare reporting of billing data for internal and external parties.
• Work with various teams to implement process improvements and controls.

• Coordinate the end-to-end billing process, ensuring accuracy, completeness and adherence to internal policies and client requirements.
• Monitor billing workflows and help resolve bottlenecks or inefficiencies.
• Ensure billing deadlines are met, including month-end and ad-hoc billing cycles.
• Maintain high standards of data integrity within billing systems.
• Act as a primary handler for complex, high-value or sensitive billing matters.
• Resolve issues relating to billing discrepancies, client-specific requirements and system challenges.
• Provide practical guidance and workable solutions for non-standard billing scenarios.
• Coordinate the team’s day-to-day workload and priorities to meet operational deadlines.
• Support induction and on-the-job training for billing staff and help maintain team knowledge of billing policy and systems.
• Provide constructive feedback to team members and contribute to performance conversations and development plans managed by HR and senior finance staff.
• Build pragmatic working relationships with partners, fee earners and cross-functional colleagues.
• Act as a point of contact for billing queries and communicate clearly on billing status, risks and remediation plans.
• Liaise with other Finance teams to ensure client billing guidelines are understood and followed.
• Identify and recommend opportunities to streamline billing processes and improve efficiency by automations and removing waste from process.
• Help ensure compliance with internal controls, policies and audit requirements.
• Support system enhancements and process changes, assisting with user testing and rollout.
• Monitor key billing metrics (e.g., billing cycle times, error rates) and provide regular operational updates to the managers.
• Assist in billing audits and post-invoice reviews.

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