Billing Specialist

• Generate, review, modify, and send invoices accurately and on time, including one-time and usage-based billings.
• Create and manage subscriptions, sales orders, and estimates in NetSuite; terminate or modify subscriptions as needed.
• Apply customer payments, manage refunds/credits, and reconcile billing records with accounts and financial statements.
• Investigate and resolve billing discrepancies, Paystand issues, and payment transaction mismatches promptly.
• Ensure proper suspension of product access for cancellations and manage tax exemptions.
• Respond to customer inquiries regarding invoices, payments, and billing issues, providing professional and timely support.
• Partner with customer service, sales, finance, and operations teams to resolve issues, implement process improvements, and maintain accurate financial reporting.
• Identify opportunities to streamline billing processes, enhance efficiency, and implement automation where applicable.
• Stay updated on industry best practices and emerging technologies related to billing and invoicing.

Billing Specialist – SaaS Billing

• Support patients with payment processing, billing education, insurance verification, and claims-related inquiries.
• Deliver empathetic, accurate, and compliant service while navigating healthcare billing systems and policies.
• Perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.

Patient Billing Representative

• Ensure strict HIPAA-compliant confidentiality with all client data and claims
• Manage and operate in multiple different billing platforms dependent on client needs which could include Azalea, Tebra, Central Reach and/or Rethink Integrated Billing Module
• Manage assigned client accounts billing scrubs for primary and secondary claims
• Submit claims electronically for primary and secondary payors
• Solve clearinghouse rejections
• Submit corrected claims for billing errors, rebill projects (new plans/new year, new information on payor policies)
• Maintain account spreadsheets, billing cheat sheets, provider, and billing information including provider roster and payer policy billing rules
• Contribute to updates and communicate to Customer Billing Advocate and other members of POD
• Provide internal reporting to team of status and issues for clients within POD
• Meet internal benchmarks for clean claims / first pass rate, unbilled claims, clearinghouse rejections, secondary claims, and denials for billing errors
• Research specific payor billing rules as needed
• Review client billing documentation to ensure claims are submitted based on payor requirements
• Stay informed about Payor and Industry Billing rules
• Foster a positive work environment for team members

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Billing Specialist – SaaS Billing

Patient Billing Representative

Billing Specialist