Bilingual

• Manage incoming patient calls with professionalism and empathy
• Handle patient intake, scheduling, appointment confirmations, and calendar coordination
• Follow up on personal injury referrals and new patient inquiries
• Verify insurance eligibility and assist with administrative processing
• Coordinate patient care and ongoing appointment follow-ups
• Communicate with attorneys, providers, and professional offices regarding cases
• Send and receive medical records, lien agreements, and related documentation
• Maintain accurate patient records and administrative documentation
• Support backend administrative workflows and general office coordination
• Utilize Jane EHR and other healthcare systems for patient management
• Manage communication through Google Voice, WhatsApp, Zoom, and Google Chat
• Provide bilingual Spanish-English support to patients and referral partners

Bilingual Medical Receptionist, Patient Coordinator – Personal Injury

• Process sales orders across all channels (Telus, AT&T, Direct) with accuracy and efficiency
• Ensure all order queues are reviewed and actioned daily
• Provision hardware and services to customer accounts correctly and on time
• Manage open cases, ensuring they meet established completion KPIs
• Support team members in resolving and closing cases when needed
• Collaborate with internal teams (Technical Support, ERMs, Customer Success) to resolve inquiries and issues
• Build and maintain strong relationships with channel partners and sales teams
• Conduct weekly follow-ups on pending orders and open cases
• Ensure all sales orders are processed by close of business on the last business day of each month

Bilingual Fulfillment Specialist

• Brindar soporte efectivo y atento a clientes en ambos idiomas.
• Solucionar problemas de manera rápida y eficaz.
• Gestionar el tiempo de forma eficiente para cumplir con las metas establecidas.
• Promover un ambiente de trabajo ético y colaborativo.
• Desarrollar y aplicar habilidades de liderazgo en situaciones críticas.
• Supervisión y seguimiento de grupo de colaboradores internos.
• Seguimiento y registros de asistencia, entrenamientos, etc.
• Creación de estrategias para colaboración, integración y desempeño del equipo.

Agente Bilingüe

• Provide excellent customer service through phone, email, chat, and social channels
• Assist customers with order inquiries, returns, billing questions, and product information
• Accurately enter customer and order information into internal systems
• Resolve customer concerns professionally and escalate issues when necessary
• Maintain records of customer interactions and actions taken
• Identify opportunities to improve customer satisfaction and support sales initiatives
• Collaborate with team members and supervisors to ensure smooth operations

Bilingual Patient Services Representative

• Atenderás llamadas entrantes de clientes directamente de España.
• Gestionar llamadas entrantes y completar tareas de Back Office.
• Proporcionar seguimiento y resolución a consultas.
• Identificar proactivamente oportunidades para resolver desafíos de los clientes.

Agente Telefónico Bilingüe de Asistencia en Carretera

• Process inbound and outbound call center phone calls.
• Create and process ticket requests documenting work performed.
• Remote troubleshooting skills utilized to respond to and proactively address issues.
• Provide telephone support and propose troubleshooting for customers using Energy Management System interfaces.
• Direct on-site third-party personnel supporting technical troubleshooting process.
• Interpret and analyze data from HVAC and lighting systems.
• Monitor installations and prepare reports with recommendations for optimizing energy usage.

Bilingual Troubleshooting Support

• Support patient communication, scheduling, and front desk operations for a busy healthcare practice.
• Handle inbound calls, appointment scheduling, and patient follow-ups.
• Reduce no-shows through proactive communication, including reminders, confirmations, and follow-ups.
• Support key administrative functions such as referrals, insurance verification, authorizations, and document management.
• Communicate regularly with patients via phone, text, and email, providing clear and professional guidance in both English and Spanish.
• Assist with day-to-day administrative tasks and maintain accurate and organized records.

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