Backend Engineer

• Design and develop control plane features for network security products using Go in Linux-based environments
• Build and maintain APIs used for policy configuration, deployment workflows, logging, and operational visibility
• Integrate third-party components and internal services into Cisco security platforms
• Collaborate with data plane and platform engineering teams to deliver end-to-end feature functionality
• Contribute to architecture discussions, feature design, and technical execution for new security capabilities

Senior Software Engineer – Control Plane, Go, Kubernetes

• work with and provide technical leadership to a team of highly motivated engineers
• build software for workload security products that cater to highly complex and scalable customer environments
• protect crown jewel application workloads from increasingly complex threat vectors
• provide technical leadership and make architectural contributions in backend services
• Collect and process telemetry at scale from data sources in customer environments
• React to changes in environment and render policies in a highly scalable manner to a large number of enforcement points
• Implement API endpoints that need to respond with minimal latencies even when crunching large volumes of data
• Will be deployed in highly complex distributed system environments and involve failure modes unique to those environments

Backend Engineering Technical Leader – Golang

• Lead the development of large-scale software applications, ensuring high quality and adherence to our quality-first standards
• Influence critical architectural decisions, ensuring that systems are scalable, maintainable, and aligned with business objectives
• Collaborate with cross-functional teams to align on technical decisions and drive improvements
• Mentor junior engineers, providing guidance on best practices and setting technical standards across projects
• Take ownership of technical initiatives, proactively address challenges, and drive improvements based on data reported by support teams
• Advocate for and implement quality assurance practices, ensuring the delivery of robust, high-performance software
• Contribute to additional responsibilities as needed to support the team’s success

Senior Software Engineer, Java

• Own the design and implementation of complex backend services in Java and Spring Boot, from architecture through production rollout and operability.
• Drive the incremental migration of legacy functionality toward REST using the Strangler pattern.
• Design event-driven data flows (CDC pipelines, schema evolution, idempotent consumers) that keep distributed systems consistent under load.
• Make and document consequential architecture decisions: API contracts, data models, consistency and transactional boundaries, failure modes, and rollback strategy.
• Practice spec-driven development: define clear, machine-readable contracts and specifications (e.g., OpenAPI, schema definitions, RFC 9457 problem formats) before implementation, so that designs are unambiguous, reviewable, and consumable by both humans and AI agents.
• Use AI-assisted development tooling effectively and responsibly — leveraging coding assistants and agentic workflows to accelerate delivery while owning correctness, review, and the security implications of generated code.
• Own service availability and reliability: design for high availability, define and defend SLOs/error budgets, plan for graceful degradation and failover, and participate in on-call to keep critical payment paths healthy.
• Build observability in from the start, not as an afterthought — instrument services with metrics, distributed tracing, and structured logging (OpenTelemetry / Micrometer), and use that telemetry to drive alerting, SLOs, and incident diagnosis.
• Set the standard for code quality, testing, and operational readiness, and raise that standard through code review, design review, and technical mentorship of other engineers.
• Build for a payments environment: handle sensitive cardholder data responsibly, design with PCI DSS requirements in mind, and bake in audit logging and least-privilege access from the start.
• Diagnose and resolve performance and reliability issues across the stack — query optimization, caching strategy, indexing, connection management, and latency under real production traffic.
• Partner with product, platform, and other engineering teams to break large initiatives into safe, shippable increments.

Senior Software Engineer, AI-Augmented Backend

• Help develop, drive and execute a long-term vision and strategy for the Corporate Payments cross-cutting and core services
• Collaboratively define and implement a comprehensive architectural roadmap for the EnCompass platform
• Foster a culture of innovation, collaboration, empowerment, and continuous learning within the engineering teams
• Continuously challenge the status quo and implement mechanisms to reduce time-to-market using efficient engineering methods
• Collaborate with other Corporate Payments engineering teams to reuse development practices and components

Lead Software Engineer, Java

• Develop tools that leverage generative AI along with our technology solutions to assemble functional demos of government digital services for a variety of government programs
• Design and implement example applications using our open source platforms that can be demonstrated to potential clients in bids and conferences
• Support project teams in using our platforms and iterate based on their feedback

Software Engineer – Gen AI, Typescript, Python

• Design, develop, and maintain robust, scalable, and high-performance object oriented code in our backend services.
• Develop public REST APIs using Java and internal gRPC APIs for inter-service and inter-system communication.
• Craft systems designs, lead design decisions, and drive alignment with other senior engineers.
• Write automated unit tests, integration tests, end-to-end tests, concurrency tests, load/performance tests.
• Analyze existing systems to identify bottlenecks, tech debt, and implement scalability, and stability improvements.
• Implement automation for testing, monitoring, healing, and scaling applications, continuous integration and deployment to reduce time to market.
• Collaborate with cross-functional teams, including product managers, designers, and other engineers, to define and implement new features.
• Conduct code reviews (comment, approve, seek revisions, merge), mentor junior and mid-level engineers, and actively promote engineering best practices.
• Dive deep and troubleshoot complex issues, devise fixes, author root cause analysis documents, and ensure lasting performance and reliability.
• Conduct objective and comparative analyses of competing technologies to advise the team of pros and cons of a technology solution.
• Maintain robust documentation (design docs, run books, change management docs, and readiness plans).
• Provide live-site support for production applications by monitoring systems, ensuring rapid incident resolution, and driving continuous improvement.
• Drive cross-team projects as a single-threaded-owner (STO) or tech lead, and actively unblock other engineers to make progress.

Senior Backend Engineer – AI Platform

• Contribute to the design and implementation of large-scale backend applications.
• Ensure code quality and support your teammates in maintaining strong engineering standards.
• Build reliable and fault-tolerant systems using message queues (RabbitMQ, Kafka, etc.) and implement best practices for scalability and resilience.
• Improve system scalability, reliability, and architectural clarity through thoughtful design and optimization.

Senior Software Engineer – Java

• Establish and maintain active monitoring of ANSI X12 277CA claim acknowledgment transactions to confirm payers have received submitted claims
• Implement a tracking and escalation process for claims that have not received 277CA acknowledgment within defined payer-specific windows
• Partner with the Front End Revenue Cycle Manager and Engineering to ensure clean claim submission and minimize rejection rates at the clearinghouse level
• Maintain working knowledge of clearinghouse workflows and claim status tracking capabilities
• Own the Athena Health AR aging report — ensuring it accurately reflects payment status and is actively worked on a defined cadence
• Establish AR follow-up workflows by payer and aging bucket, with defined SLAs and escalation paths for each tier
• Drive systematic reduction of the over-180-day AR balance through targeted payer follow-up, appeals, and collections activity
• Coordinate with Finance and the Manager/Director of Operational Effectiveness to ensure AR balances in Athena are accurately reflected in Zuora and NetSuite through a defined reconciliation process
• Identify and escalate AR balances where the insurance collection path has been exhausted and the employer guarantee of payment clause may apply
• Build and manage a structured denial work queue in Athena Health with assigned ownership, defined SLAs, and a clear resubmission process for each denial reason code
• Analyze denial trends by payer, reason code, and service line to identify root causes and implement upstream controls to prevent recurrence
• Prioritize denial resolution based on dollar value and timely filing window expiration — ensuring high-value, near-deadline denials are worked first
• Establish appeals workflows for payer-specific appeal processes, including supporting documentation requirements and submission timelines
• Monitor denial overturn rates by payer and reason code, and use outcomes data to refine appeal strategies
• Partner with the Front End Revenue Cycle Manager to address eligibility-driven denials at the root — denials reflecting coverage terminations that should have been caught upstream
• Manage the collections process for both claims-billed payer populations
• Establish payer-specific follow-up protocols including call queues, correspondence templates, and escalation timelines
• Coordinate with Client Success on employer group collections, including communication protocols and escalation to the employer guarantee of payment process when appropriate
• Monitor and report on cash collection rates by payer against contracted PMPM rates, identifying and investigating variances
• Recruit, onboard, and develop back-end RCM staff including AR follow-up specialists, denial management analysts, and collectors
• Establish competency requirements, training programs, and performance expectations for all back-end positions — with particular emphasis on experienced denial management and collections hires
• Conduct regular AR review sessions with staff to ensure accounts are being worked effectively and escalations are appropriate
• Build a culture of accountability, data-driven decision making, and continuous improvement within the back-end team

Senior Manager, Back End Revenue Cycle

• You will work on cross-functional teams to build scalable systems for our government -- designing, implementing, and delivering services that millions of Americans depend on.
• You care deeply about working on technology that improves people’s lives, but don’t think technology is always the answer.
• You are passionate about building large-scale systems that are inclusive, well-designed, fast, scalable, and secure, and you'll help set high standards for our teams in terms of simplicity, empathy, and accessibility.
• The Sr. Software Engineer role will be responsible for developing end to end systems for one of Nava's major government partners.
• The objective is to modernize an existing legacy enterprise platform to enable users to have more access to the programs and services that they need.
• This individual will be involved in everything, from strategy and planning through to post-production testing and support.

Software Engineer – Backend, Java

• Supporting Unum’s Total Leave teams through deep expertise in Fineos and custom Fineos development
• Researching and evaluating third-party and cloud technologies to drive efficient integrations and modernize solution capabilities
• Building and/or configuring software solutions within their business portfolio with little to no oversight
• Collaborating with their agile team members and leveraging unit testing and continuous integration
• Estimating work required to deliver software features
• Applying critical thinking skills to solution design and implementation for delivering business value
• Mentoring Software Engineers and Associate Software Engineers.

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