Associate

• Act as a first point of contact for clients across calls, email and live chat — identifying and assessing their needs and resolving queries promptly and accurately.
• Serve as the dedicated support contact for our high-net-worth (HNW) clients, delivering a personalised, high-touch experience and guiding them through onboarding from account opening to first investment.**Support clients in Arabic (essential), English (essential), and French (desirable) ensuring clear, professional and culturally attuned communication.
• Guide clients through onboarding, KYC and account-related processes, coordinating with internal teams where needed to remove friction.
• Handle complaints with empathy, providing appropriate solutions and alternatives within agreed timeframes, and following up to ensure resolution.
• Keep accurate records of client interactions, process client accounts and documentation, and maintain trackers for leads and queries generated through company campaigns.
• Follow communication procedures, guidelines and policies, and ensure adherence to service-level agreements (SLAs) and process deliverables.
• Take the extra mile to engage clients, build trust, and contribute to a high-quality values-based client experience.**Share client feedback and recurring issues with the wider team to help improve our products, processes and service.

Arabic-speaking Private Clients Service Associate at Wahed delivering exceptional client service

Private Clients Service Associate

Arabic-speaking Private Clients Service Associate at Wahed delivering exceptional client service to high-net-worth clients. Resolving queries via calls and emails with a high-touch experience.

• Managing and maintaining the JV and expansion pipeline through Pipedrive.
• Developing and maintaining comprehensive deal documentation and institutional knowledge.
• Coordinating mobilisation planning for new Joint Ventures and market entries.
• Preparing executive-level Arabic and English business correspondence and strategic documents.
• Conducting market research and preparing briefing materials to support executive decision-making.

JV & Expansion Associate managing joint ventures and expansion initiatives across the GCC

JV & Expansion Associate

JV & Expansion Associate supporting management in Partnerships, business development, and expansion across GCC and key markets.

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Private Clients Service Associate

JV & Expansion Associate