Artificial Intelligence

• Opportunity Identification
• Run structured discovery sessions with each function (Ops, CS, KYC, Finance, Sales, Marketing, HR, Product, Tech) to identify AI use cases aligned with the AI Strategy
• Challenge function leaders on where manual processes persist that AI should own
• Maintain a live pipeline of AI opportunities across the organization, ranked by strategic value, feasibility, and readiness
• Bring identified opportunities to the AI Accelerator for review and prioritization - ensuring only initiatives that advance the North Star enter the pipeline
• Performance Tracking
• Own the measurement framework on AI transformation at the operational level - ensure every active initiative has a baseline, a metric, and a delivery owner
• Run quarterly maturity reviews per function - assess progress against an AI maturity model, identify what is stalling and why
• Track the pilot-to-production ratio across all active initiatives - flag Pilot Purgatory patterns early and escalate to the AI Transformation Lead before they compound
• Prepare the quarterly AI progress report for the CEO - concise, outcome-focused, no activity metrics
• Function Engagement
• Serve as the primary day-to-day AI contact for function leads - the person they call when they have an idea, a concern, or a blocker
• Facilitate structured sessions with Sales, Marketing, and HR leadership to define their annual milestones
• Challenge existing processes and support function leads to redefine them
• Monitor for scope creep and initiative drift - when a function's AI work diverges from the strategy, flag it and bring it back into alignment
• AI Accelerator Support
• Brief the AI Transformation Lead regularly on what is moving, what is stalling, and what is emerging across functions
• Prepare materials for C-level AI governance conversations - structured, evidence-based, tied to strategy milestones
• Support the rollout of the AI Academy - coordinate with HR on curriculum delivery and track adoption rates across functions
• Contribute to the AI tools policy - identify tools in use across functions, assess alignment with the approved tool list, flag unauthorized usage

AI Transformation Consultant

• Design and govern the "Multi-Agent" ecosystem
• Evaluate, deploy, and manage AI agents
• Architect the logic for AI to optimize web experiences
• Identify opportunities for Generative Engine Optimization (GEO)

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