Art Director

• Leads strategic design initiatives to enhance member development and product experience.
• Oversees the implementation of design programs that align with company standards and guest expectations.
• Drives innovation and continuous improvement across regional design operations.
• Directs the Management of Design Requirements for Member Hotels, Interior Design, and Project Services.
• Lead the development and execution of design programs and initiatives that support member development and capital investment returns.
• Establish and maintain departmental standards, policies, and tools to ensure consistency and excellence in design delivery.
• Oversee regional design initiatives and ensure alignment with company objectives and professional standards.
• Manage relationships with internal stakeholders and external vendors to ensure satisfaction and successful project outcomes.
• Evaluate and improve design processes, guidelines, and methods to enhance efficiency and effectiveness.
• Develop and mentor design staff by identifying strengths and providing training and development opportunities.
• Prepare and manage annual budgets and works closely with Director, Purchasing, in vendor inclusion and management.
• Ensure quality service by adhering to company standards and promoting design excellence.
• Champion continuous improvement by evaluating emerging tools, processes, and best practices to drive operational efficiency, optimize resource utilization, and elevate the member and guest experience.

Director of Design

• Manage and complete all parts ordering: Quickly and accurately order parts based on initial estimates and supplements; Communicate with parts vendors to order parts as needed; Partner with Repair Planners to ensure parts accuracy
• Monitor deliveries: Regularly track parts status and communicate with vendor on parts status as needed; Update Repair Planner accordingly
• Receive and check in parts: Receive and mirror match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for quality: Inspect parts for damage upon delivery within two hours of expected drop off
• Return incorrect parts: Return incorrect parts immediately to the vendor
• Drive parts related KPIs: Monitor parts margin, pending credits, shop consumables inventory and Material spend; Communicate to General Manager as needed to discuss optimization
• Coordinate parts invoicing: Ensure parts invoices are posted daily in CCC One – make corrections as necessary
• Support Body Technicians with parts knowledge: Supply reference materials to Technicians to ensure proper parts usage as needed; Keep up on laws and regulations of parts installation
• Lead Parts Team (if applicable): Serve as a mentor and direct the activities of the Parts Assistant

Parts Manager

• Lead the development and execution of strategic process design initiatives aligned to organizational priorities and transformation goals
• Own the discovery, mapping and ongoing maintenance of the current-state patient and agent journeys
• Define and evolve future-state operating models that support scalability, efficiency, and differentiated patient experience across programs.
• Standardize key workflows, decision trees, and handoffs to improve right-first-time execution and reduce rework/defects.
• Oversee the delivery of key components of the strategic plan, ensuring initiatives are executed effectively through cross-functional teams and/or external partners.
• Provide directional leadership, enabling project teams to deliver on defined objectives.
• Gain a deep understanding of HUB and pharmacy systems and their integrations, ensure proper flow or referrals between systems, and liaise with technology teams on ways to optimize.
• Lead and influence matrixed teams, ensuring alignment with priorities and delivery expectations.
• Ensure processes and operating models adhere to regulatory, compliance, and quality standards, including patient privacy and documentation requirements.
• Coach teams on structured problem solving, process thinking, and change adoption.
• Serve as submission owner through demand intake process.
• Up to 25% travel.

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Director of Design

Parts Manager

Associate Director of Process Design – Optimization

Associate Director – Process Design, Optimization