Architect

• Contribute to the development and evolution of Global Specialty architecture strategies, roadmaps, and target-state architectures.
• Lead architecture efforts for strategic business and technology transformation initiatives.
• Partner with product and technology stakeholders to translate business objectives into architecture outcomes and technology roadmaps.
• Assess current-state capabilities and identify opportunities for modernization, simplification, and business enablement.
• Evaluate emerging technologies, industry trends, and architecture approaches to support business strategy and innovation objectives.
• Develop and maintain business capability maps, value streams, and business architecture artifacts that support strategic planning and investment decisions.
• Analyze business processes, organizational capabilities, and technology dependencies to identify opportunities for improvement.
• Support capability-based planning and business transformation initiatives across the Global Specialty portfolio.
• Establish traceability between business objectives, capabilities, initiatives, and technology solutions.
• Develop future-state application, integration, and information architecture models supporting business objectives.
• Provide architecture leadership and guidance for strategic programs and initiatives.
• Define architecture principles, reference architectures, and solution patterns aligned with Global Specialty and Hartford’s enterprise standards.
• Conduct architecture assessments and provide recommendations to improve business and technology alignment.
• Collaborate with solution architects, engineering teams, and delivery organizations to ensure architectural consistency across initiatives.
• Participate in architecture governance processes, review boards, and technology standards reviews.
• Evaluate proposed solutions for alignment with architecture principles, standards, and target-state roadmaps.
• Identify architecture risks, technology gaps, and strategic dependencies and recommend mitigation approaches.
• Contribute to the development and maintenance of architecture standards, governance processes, and decision frameworks.
• Support portfolio planning activities by providing architecture insights and recommendations.
• Serve as a trusted architecture advisor to business and technology leaders.
• Facilitate architecture workshops, architecture strategy sessions, and solution reviews with stakeholders across the organization.
• Communicate architecture recommendations and tradeoffs to both technical and non-technical audiences.
• Influence architecture and technology decisions through expertise, collaboration, and strategic thinking.
• Build strong partnerships across business, product, data, and technology organizations.

Director of Architecture – Global Specialty

• Develop architectural artifacts, models, patterns, and transition activities
• Collaborates with a team of architects to develop architectures in support of strategic initiatives
• Analyzes Business and IT environments to detect deficiencies and recommend solutions
• Recommends, reviews, documents, maintains and publishes functional technology standards
• Serves as an expert advisor to peers and leadership on technologies based on cost and value
• Develops relationships with business stakeholders and IT management
• Defines roadmaps and transition architectures
• Utilizes exceptional communication skills with all levels of employees and management
• Supports architecture governance and ensures alignment to business priorities

IT Architect

• Develop and communicate a multi-year architectural roadmap that aligns technology investments with product strategy and business objectives.
• Define and evolve architectural direction that supports long-term product, platform, and business goals.
• Translate business and product requirements into scalable, maintainable, and secure technical solutions.
• Lead modernization efforts involving cloud-native architectures, APIs, distributed systems, and data platforms.
• Serve as a trusted advisor to engineering leadership on complex technical challenges, system design decisions, modernization strategies, and technology investments.
• Evaluate emerging technologies, including AI-assisted software engineering and autonomous development workflows, determining where they create measurable value and improve business outcomes.
• Partner with engineering leadership to improve developer productivity, platform capabilities, and engineering effectiveness through architectural improvements and automation.
• Drive architectural governance through influence and collaboration rather than process, enabling teams to move quickly while maintaining consistency.
• Champion secure, resilient, observable, and highly available system designs.
• Identify and help address technical debt, architectural risks, and cross-team dependencies through pragmatic, business-focused solutions.
• Create lightweight architecture documentation, decision records, standards, and reference patterns that accelerate delivery and promote consistency.
• Mentor engineers and technical leaders, fostering architectural thinking and engineering excellence across the organization.
• Participate in architecture reviews, technology planning, and strategic technical initiatives.

Senior Architect – Public Library and Resource Sharing

• Collaborate with customers and Solution Architects to define end-to-end system design, creating blueprints for IVR and voice workflows, omni-channel routing, ticket lifecycles, and key integration points; design scalable, highly available, secure, and cost-effective architectures on Amazon Connect and AWS, applying Well-Architected Framework principles; finalize and own the Technical Design Document.
• Build and configure Amazon Connect contact flows and supporting components, and develop custom application logic using AWS Lambda, Amazon Lex, Amazon Polly, S3, Kinesis, and DynamoDB; build custom agent experiences with the Amazon Connect Streams API and a custom Contact Control Panel (CCP), and extend the solution with Amazon Connect Cases, Customer Profiles, Contact Lens, and Amazon Bedrock agents where appropriate; write clean, maintainable code in Python, Java, or Node.js; develop and maintain infrastructure as code (Terraform preferred, AWS CloudFormation also supported) and CI/CD pipelines to support repeatable, automated deployments.
• Validate and confirm the technical approach and architecture, ensuring alignment with AWS best practices and client security and compliance requirements; approve configuration changes and custom application deployments, and drive complex technical issues to resolution; select the appropriate AWS services for each use case, balancing performance, scalability, security, and cost.
• Architect and implement seamless integrations between Amazon Connect / AWS and external systems such as CRM, WFM, and ERP platforms; lead migration efforts from legacy contact center platforms (for example, Salesforce Service Cloud, Five9, or Genesys) to Amazon Connect, analyzing existing systems and developing pragmatic migration strategies.
• Act as a technical advisor on Amazon Connect platform capabilities, supporting account and solutioning teams with discovery, solution demonstrations, proofs of concept, and effort estimation as needed.
• Provide strategic technical oversight, mentorship, and hands-on support to Application and Quality Engineers; serve as the primary technical consultant to clients, leading discovery sessions, design workshops, solution demonstrations, and configuration reviews; bridge the gap between technical and non-technical stakeholders.
• Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences; review and validate test cases, with a focus on end-to-end experience quality; monitor and tune application performance in production.
• Ensure clear and continuous communication between the technical delivery team, the Project Manager, and the client; proactively identify scope creep and potential technical blockers to prevent cost leakages, and ensure the final solution is secure, cost-optimized, and easily maintainable by the client's operations team.

Senior Amazon Connect Application Architect

• Own the architectural direction and roadmap for the workflow/orchestration domain within the Opto WES platform.
• Define standards, reference patterns, and design guardrails for workflow modeling, deployment, and runtime behavior.
• Drive resolution of architectural debt, including elimination of per-customer workflow-copy anti-patterns in favor of a configurable, multi-tenant-aware model.
• Evaluate and make recommendations on workflow engine strategy (e.g., licensing, total cost of ownership, and migration considerations), supporting decisions with cost-benefit analysis and proof-of-concept evidence.
• Author and maintain blueprint definitions, decision memos, and ARB-ready architecture artifacts.
• Provide day-to-day technical direction to the CapBPM engineering team, translating architectural intent into actionable, well-scoped work.
• Review designs and implementations for adherence to standards, quality, and platform alignment before merge and release.
• Manage technical flow-down and intake for the CapBPM team, reducing go-to-person dependencies through documented patterns and clear ownership.
• Track delivery health (estimate accuracy, carry-over, completion, defect spillover) and escalate risks to KPI leadership.
• Partner with the vendor on staffing mix, ramp, and capability gaps relative to roadmap demand.
• Represent the workflow domain in Architecture Review Board (ARB) sessions and platform roadmap planning.
• Coordinate workflow dependencies with product, project delivery, and DevSecOps teams across active client implementations.
• Provide executive-ready reporting on workflow direction, delivery status, and key decisions.

Workflow Architect

• Lead the architecture strategy for the bank’s Core Banking Modernization program
• Act as an advisor to senior leadership to develop architectural framework
• Provide vision and expertise on implementing the transformation strategy
• Drive the definition, establishment, and selection of strategic tools
• Ensure applications adhere to established Wells Fargo standards
• Maintain knowledge of industry best practices and recommend innovations

Principal Architect – Payments and Pricing

• Serve as the lead engineer and technical architect for the SaaS IGA platform.
• Own platform design, configuration, validation, troubleshooting, production readiness, and post-go-live stabilization.
• Validate Joiner-Mover-Leaver processes, including onboarding, transfers, terminations, rehires, and deprovisioning.
• Ensure connector stability, account aggregation, entitlement aggregation, provisioning, deprovisioning, and reconciliation accuracy.
• Configure and support access request workflows, approval routing, access certifications, role models, policies, and provisioning rules.
• Partner with IAM, cybersecurity, HR, infrastructure, application owners, audit/compliance, and vendor teams.
• Lead root-cause analysis and resolution of complex platform, workflow, connector, data, and provisioning issues.
• Analyze identity data, account data, entitlement data, access models, and provisioning outcomes to identify risks and improve accuracy.
• Support audit, compliance, least-privilege, access review, privileged access, and segregation-of-duties requirements.
• Develop technical documentation, runbooks, operating procedures, support guides, and knowledge transfer materials.
• Train, mentor, and guide IAM engineers and support teams on Saviynt operations, troubleshooting, and best practices.
• Provide strategic recommendations to improve IGA maturity, automation, scalability, security, and operational efficiency.

Lead Application Architect

• provide technical expertise support for the development and delivery of a technical solution to a government agency
• work with customers to orchestrate and implement a large-scale multi-installation convergence of disparate Product Lifecycle Management solutions into a consolidated enterprise Windchill environment
• support the deployment of solutions with a functional focus

Windchill PLM Architect

• Drive and complete the Business Architecture portion of business blueprints
• Establish guiding principles and define capabilities
• Perform functional analysis/definition and analyze/document the value chain
• Assess organizational impacts and identify adjudication defects
• Support resolution of high-impact claims issues and escalations
• Advise on claims platform configuration

Senior Advisor – Rx Claims, Adjudication

• Manage maximum system uptime on all applications from a support perspective; escalate issues internally or to the vendor for resolution as required.
• Communicate, coordinate, and resolve issues appropriate to the scope of support services; including solution vendors.
• Manage end-user security requests for all Horizon users.
• Manage Allink system interface that connects to online banking to provide customer balances and transactions.
• Leading the effort to migrate customer notices from the physically printed, manually mailed notices into the Digital Delivery System to reduce cost and provide customer convenience.
• Focus on HORIZON Customer Relationship Management System.
• Focus on other general strategies to leverage the investment we have in the HORIZON Core System.
• Ensure customer data is appropriately secure and protected.
• Ensure new and existing core banking software applications are properly installed, processed, and updated in a timely manner.
• Perform analysis on potential new computer-related hardware and software systems; provide system recommendations to senior management.
• Continually monitor the computer industry for related hardware and/or software that is beneficial and cost-effective for a core banking solution and related processes perspective.
• Direct data processing conversion projects for new acquisitions and/or mergers.

System Architect

• Support regression testing of new simulation features
• Validate fixes against DR/CR tickets
• Perform reproduction steps and document outcomes
• Assist in automated test execution
• Support regression testing of new simulation features as the primary focus, validating fixes against DR and CR tickets, reproducing issues, and documenting outcomes.

Senior Modeling & Simulation Architect

• Lead the implementation of complex projects and initiatives that have companywide scope
• Assist in the creation of architectural artifacts for key technology initiatives
• Participate in the definition of future technology architecture and strategy
• Identify medium to high architectural impact projects
• Conduct complex technology and system assessments for architecture solutions
• Communicate the companywide Architecture strategy and direction to both management and systems related teams
• Make decisions in the development and maintenance of architectures
• Understand compliance and risk management requirements for supported areas
• Ensure applications adhere to established Wells Fargo standards, policies, methodologies and industry best practices
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Lead Architect, ATM and Teller

• Provides subject matter expertise for enterprise architecture, enterprise architecture teams, and clients.
• Guides on enterprise architecture projects and business relationship management.
• Creates strategic roadmaps for transitioning to target enterprise future state, in alignment with business and technology goals while analyzing client requirements and collaborating with R&D divisions to provide ongoing support.
• Leads in the implementation of enterprise architecture strategies and best practices to support business objectives, while focusing on enterprise standards, processes, and methodologies.
• Provides guidance to enterprise architects on defining technical service capabilities, design attributes, draft enterprise profiles and segment architecture; controls risks and solves complex issues related to enterprise architecture.
• Maintains relationships with stakeholders, addresses stakeholder requirements and provides clients consultations to shape the future success of enterprise architecture while also mitigating risk.
• Provides enterprise architecture support by directing teams in baseline, target and roadmap development, transition planning, system and security management and segment architecture.

Senior Enterprise Application Architect

• Lead and coordinate all phases of architectural projects, from concept through construction
• Drive project development, including scope definition, scheduling, budgeting, and consultant coordination
• Lead and participate in client, stakeholder, and agency meetings, particularly for aviation and public-sector projects
• Prepare and guide conceptual, schematic, and design development solutions, including renovations and restoration efforts
• Support and oversee design and production teams, including mentoring junior staff and intern architects
• Perform construction administration services, including shop drawing review, RFIs, site visits, and punch lists
• Execute final preparation and quality control of all design documents (drawings, reports, and specifications)
• Apply deep knowledge of building codes, aviation regulations, and restoration standards to ensure compliance
• Contribute to business development efforts, such as proposal development, qualifications packages, interviews, and client relationship building
• Collaborate with leadership to identify new opportunities within aviation, municipal, and restoration markets.

Senior Architect

• Architect enterprise reporting and analytics solutions leveraging Microsoft Fabric, Power BI, and AWS Redshift
• Design scalable hybrid-cloud analytics architectures integrating Microsoft Fabric with AWS-based enterprise data platforms
• Define enterprise semantic layer strategies that provide consistent KPIs, metrics, hierarchies, and business definitions
• Establish standards and best practices for enterprise reporting, semantic modeling, governance, and performance optimization
• Lead enterprise BI modernization initiatives transitioning legacy reporting platforms to Power BI and Microsoft Fabric
• Design and optimize DirectQuery/Direct Connect reporting architectures against AWS Redshift
• Develop strategies for balancing: query performance, concurrency, scalability, cost optimization, and user experience
• Partner with data engineering teams to optimize Redshift schemas, sort keys, distribution styles, and materialized views to support Power BI workloads
• Define data access patterns between Fabric, Power BI, and Redshift while minimizing unnecessary data movement
• Implement hybrid architectures leveraging: DirectQuery, Import, Composite Models, and Direct Lake capabilities where appropriate
• Optimize gateway, networking, authentication, and refresh strategies across AWS and Microsoft ecosystems
• Architect enterprise semantic models supporting large-scale analytics and reporting workloads
• Design dimensional models, star schemas, and reusable reporting structures aligned with enterprise business processes
• Develop governed datasets, KPIs, calculations, and reusable business logic using DAX and Power BI semantic models
• Implement Row-Level Security (RLS) and Object-Level Security (OLS) with data governance controls
• Ensure semantic models support enterprise scalability, maintainability, and self-service reporting
• Lead implementation of Microsoft Fabric capabilities including Lakehouse, Warehouse, Dataflows Gen2, Semantic Models, and OneLake
• Design high-performing Power BI dashboards and enterprise reporting solutions
• Optimize dataset performance, DAX calculations, query folding, caching strategies, and report rendering performance
• Establish Dev/Test/Prod deployment pipelines and CI/CD processes for Power BI and Fabric assets.

Power BI, Microsoft Fabric Architect

• Act as an advisor to senior leadership to develop the architectural framework & delivery for highly complex business and technical needs across multiple groups
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering products and solutions that are long-term, large-scale, and require vision, creativity, innovation, advanced analytical and inductive thinking
• Provide vision, direction, and expertise to senior leadership on implementing the transformation strategy describing the current state, target state, and transition architecture
• Develop and influence strategic plans, investment planning, and execution on cutover strategies to target
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an architectural domain expert advisor to leadership
• Drive target investments towards target technologies and rationalize spend, total cost of ownership, and return on investment
• Ensure applications adhere to established Wells Fargo standards, policies, methodologies, and industry best practices as it transforms toward target state architecture
• Drive the definition, establishment, selection of strategic tools, and application of architecture frameworks
• Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization and can influence internal and vendor roadmaps in a significant capacity

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