Architect

• Leads a team of direct report Customer Value Architect staff in account onboarding execution and defining of the customer success plans.
• Partners with direct sales leaders and staff to ensure the CVA team is driving the expansion of sales within existing and/or new accounts.
• Promotes and supervises the development of competitive business propositions for the company's product portfolio.
• Ensures the CVA team conducts business value analyses to demonstrate ROI and financial impact.
• Drives team and self to proactively identify and remediate risks to customer success and value realization.
• Accountable for CVA team’s efforts in the additional Falcon Flex consumption within a defined sales territory.

Director, Customer Value Architects

• Provides strategic direction and guidance in shaping solutions for business requirements, ensuring alignment with business objectives while adhering to the core capabilities of the EIS Suite.
• Work closely with customer Product Owner(s) to understand business needs and propose viable solutions to meet those needs
• Serve as subject matter expert in the building of the business solutions
• Lead Scope Study workshops to understand scope and key business requirements which must be met during the Execution phase. Scope Study may occur pre-sale or once the license sale is complete, depending on the customer.
• Facilitate DeltaCapture workshops during the Execution phase to flesh out detailed requirements.
• Work closely with Lead Business Analyst to address requirements issues which arise throughout the Execution phase of the DeltaBase lifecycle.
• Foster use of the EIS Group’s DeltaBase methodology, and related offerings and tools to provide a predictive, high quality approach to EIS Suite implementations
• Advises & supports senior customer management on key business decisions impacting how EIS Suite solution is utilised to meet the business strategy
• Develop close, trusted relationship with customer Product Owner(s) and Business Sponsor(s) to foster alignment and acceptance of solution.
• Contribute to customer’s business case assessment.
• Exhibit highly professional, client-focused behaviour which supports EIS's ability to build lasting, productive client relationships
• Educate customer audiences on EIS applications and demonstrate system functionality;
• In conjunction with Solution Architect, work with EIS Group Product Management and Engineering resources, as necessary, to identify solutions to client requirements using existing EIS configuration mechanisms;
• Maintain current knowledge of the EIS Suite to ensure that our customers and project teams are able to continue to take advantage of new base features;
• Works with third party systems integrator(s) to enable a productive working relationship that benefits our customer, EIS and the third party integrator

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Director, Customer Value Architects

Business Architect