Architect

• Design and own the ESM tool architecture based on ServiceNow best practices
• Define target architecture, solution blueprints, and integration patterns for ESM
• Lead the implementation and evolution of ServiceNow modules supporting ESM (e.g. ITSM, HRSD, CSM, ITOM)
• Ensure governance, platform standards, and instance health across ESM tools
• Define and maintain the ESM roadmap aligned with business and service management objectives
• Design integrations between ServiceNow and enterprise systems (e.g. monitoring, ERP, CRM)
• Support automation, workflow optimization, and self service enablement
• Collaborate with delivery, platform, and process stakeholders to ensure architectural alignment
• Provide architectural guidance during transition, transformation, and run phases.

ESM Tool Architect

• Design AWS-based architecture concepts for the API catalog platform.
• Develop and maintain Infrastructure as Code using AWS CDK.
• Implement PoC solutions covering selected catalog functionalities.
• Design and support scalable cloud solutions using ECS, Amplify v2, ALB, VPC, and CodePipeline.
• Define authentication and authorization concepts for secure platform access.
• Support multi-frontend architecture implementation using Amplify.
• Design UX concepts leveraging Cloudscape Design System.
• Contribute to API gateway integration and API management capabilities.
• Support evaluation and comparison of alternative solution approaches.
• Prepare technical documentation and architectural recommendations.
• Collaborate with development, platform, and security teams.

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ESM Tool Architect

Architect, CDK Support