Application Support

• Application and operations support for cloud-based infrastructure on Azure and AWS cloud
• Setup environments, deploy, and maintain applications in cloud environments
• Troubleshoot and resolve application or infrastructure related issues
• Collaborate with end users to address application support needs and provide technical assistance
• Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management
• Identify opportunities for process improvements and contribute to service delivery enhancements
• Participate in disaster recovery planning and support cloud security best practices

Cloud Application Support role improving health and well-being using technology

Cloud Application Support

Cloud Application Support role at Gainwell, improving healthcare through cloud technologies and collaboration. Responsibilities include application support and infrastructure management on Azure and AWS.

• Deliver day-to-day technical support for business and manufacturing software applications while maintaining a strong customer service mindset and timely communication with end users.
• Oversee upgrades, vulnerability management, and monthly Windows updates to ensure applications remain current, secure, and high performing.
• Support and enhance interfaces to ensure seamless data flow across systems.
• Collaborate with internal teams and assist with project updates, and ongoing support needs across departments.
• Provide responsive, professional, and solutions-oriented support to business users by listening to their needs, communicating clearly, resolving issues timely, and ensuring a positive service experience.
• Assess manufacturing systems for performance and efficiency, identifying opportunities for improvement and optimization.
• Oversee outsourced vendor performance by reviewing SLA and CSAT metrics and ensuring adherence to support standards.
• Act as the primary advocate for users, addressing escalations and working to continuously improve customer satisfaction.
• Ensure all assigned audit tasks are completed on time and that applications meet compliance and documentation standards.
• Contribute to application lifecycle management by collaborating with Strategy and Innovation teams.
• Maintain a safe working environment and remain available for critical incidents impacting manufacturing systems and business integrity.

Oversight of manufacturing-critical applications as Sr. Application Support Lead at Primient

Senior Application Support Lead, Manufacturing Systems

Overseeing support, performance, and lifecycle management of manufacturing applications at Primient. Ensuring customer service experience for end users and business stakeholders.

Application Support jobs in Tennessee

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Cloud Application Support

Senior Application Support Lead, Manufacturing Systems