Application Engineer

• To be the first point of contact within the Engineering function for the Service Delivery team
• Owning the triage and root-cause analysis of complex or escalated issues, validating incident details and information provided by junior team members
• Responding to second line support requests from our Service Desk
• Utilising the issue management system to track all user interactions and issue resolutions
• Identifying and escalating situations requiring urgent attention, redirecting problems to appropriate resource when necessary
• Working within a fast-paced agile development team
• Mentoring and coaching junior Application Support Engineers, sharing knowledge and best practice
• Documenting issues, root causes and resolutions in the team knowledge base
• Writing and maintaining scripts to automate repetitive support tasks and issue resolution
• Championing and embedding best practice across the support function

Senior Application Support Engineer

• Maintain templates and work instructions used for detailed specification gathering from Clients
• Work with and support Implementation Specialist in populating and gathering of specifications from Clients and Internal teams
• Work closely within a squad to deliver configuration for Clients within a given sprint
• Review and provide meaningful and actionable feedback on specifications within the appropriate timeframe
• Import of specifications into a system and perform defined unit testing on outputs to ensure functionality
• Create scripts that generate forms and reports based on a given design and perform unit testing to ensure quality and functionality
• Maintain and update these scripts throughout the lifecycle of a project
• Create and generate business rules from Client requirements and perform unit testing to ensure quality and functionality
• Maintain and improve business rules through the life of a project
• Create and review Configuration release documentation, providing high level oversight on changes to configuration during a sprint, and include actionable and meaningful feedback on issues encountered
• Provide clear and appropriate updates on tasks to managers/stakeholders as required, including the identification and escalation of risks and issues encountered

Application Configuration Engineer

• Act as the first point of technical support for business users building their own applications - reviewing configurations, advising on architecture and tooling choices, and helping resolve issues without creating delivery bottlenecks
• Carry out diagnostic and debugging activities across bespoke applications and business-built tools when complexity outstrips what the business user can resolve themselves
• Ensure all business-built applications meet organisational standards for security, resiliency, supportability and data handling, within the guardrails defined by the Business Systems Owner
• Register every business-built application in the systems catalogue with documentation sufficient for handover, continuity and future supportability
• Provide hands-on technical input when new tools or platforms are evaluated, assessing integration, security and operational fit
• Maintain and improve shared templates, reference implementations and reusable components that make it faster for the business to build safely
• Contribute to joiner, mover and leaver processes across business systems, ensuring digital footprints are correctly managed

Business Application Engineer

• Lead the engineering, integration, configuration and continuous improvement of enterprise applications currently spanning Modern Workplace, Contact Centre, and HR & Finance platforms.
• Act as the technology lead maintaining the guardrails for safe and secure development and deployment.
• Work closely with relevant stakeholders including CIO Group Architecture, CIO leadership, business stakeholders and suppliers to improve adoption, productivity, resilience service performance and commercial outcomes in line with Hastings’ strategy.
• Help shape application roadmaps, drive high-quality outcomes, and champion continuous improvement in customer and colleague experience.
• Define and enforce engineering standards and governance, including configuration and integration standards and controls for integrity, availability, supportability, compliance and resilience.
• Drive service quality through prevention, automation and continuous improvement, including monitoring, root cause analysis and action to keep technical debt low.
• Lead application strategy, guardrails and roadmap alignment, working with CIO Group Architecture to maintain design principles and cohesive delivery across teams.
• Build capability across Modern Workplace, Telephony, and HR & Finance.
• Provide technical leadership, stakeholder engagement and supplier management.
• Develop high-performing teams through coaching, recruitment and succession planning.
• Champion innovation, best practices and emerging technologies.
• Use Management Information and agreed KPIs to track progress, improve service performance and recommend continuous improvements.
• Contribute to enterprise-wide priorities through strategic alignment, cross-functional collaboration, change leadership and governance oversight.

Head of Enterprise Application Engineering

• Design, implementation, and full-stack lifecycle support for digital asset delivery systems
• Delivery application tuning, performance optimization and troubleshooting
• Assisting with scoping, design, and implementation of media delivery project initiatives, under supervisor and team lead guidance
• Participating in incident cause-analysis & assistance in remediation & design efforts to improve reliability/prevent future failure scenarios
• Working closely with DevOps teams to identify, understand & develop monitoring for key system health/performance metrics
• Writing code and scripts to automate everything possible

Site Reliability Engineer, Application Support

• Build software solutions for Mode Labs’ core platform technology.
• Develop and improve software for control and user-interfacing of a scientific analysis instrument.
• Collaborate within an interdisciplinary team of scientists and engineers.
• Take a major role in the development of core instrumentation software, which involves hardware control, user interfaces and displays, and database management.
• Contribute to the deployment, testing and support of software for beta-test and production-scale instruments.
• Employ and support best software-engineering practices (CI/CD, automated testing, information security, data integrity, bug/issue tracking).
• Work closely with the technical team to ensure that the software meets requirements and functions well for users.
• Provide concise technical project plans and report on progress.

Software Applications Engineer

• Provide technical consultative assistance to our customers on their test requirements in automotive, power, and semiconductor applications.
• Consult on and support our customers in the creation of optimized software routines in automation scenarios for our customers.
• Ensure installation, training, and acceptance of solutions into our customers’ workflows, and give continuing technical support to these systems.
• Work with account management teams to build intimate relationship with our key accounts by delivering world-class technical consultation to our customers.
• Support the investigation and understanding of our competitors and how to sell against them using our unique value.
• Support the training to internal sales associates and our partner network.
• Assist marketing objectives by leveraging domain knowledge to deliver both virtual and face-to-face marketing content.
• Become well versed in the full Tektronix portfolio including oscilloscopes, arbitrary waveform generators, spectrum analyzers, source measurement units, digital multimeters, etc...

Field Application Engineer

• Building and improving features across the platform, with Python and Django at the core of our stack, while picking up other technologies as the platform and your work demands
• Writing well-structured, testable, production-ready code and holding yourself to a high standard of quality
• Collaborating with Data Engineering to understand platform capabilities and integrate effectively
• Working closely with Product and Design in scrum ceremonies, backlog refinement, and technical discussions, contributing your perspective, not just your code
• Participating in production support and incident management, debugging and resolving issues to keep our platform stable and performant
• Documenting what you build, clearly and consistently
• Helping define and evolve our backend engineering standards, staying current with the Python and Django ecosystem and bringing good ideas back to the team

Application Engineer jobs in United Kingdom

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