Application Engineer

• Support and maintain InterSystems HealthShare, Health Connect, IRIS, and related platform technologies in production environments.
• Develop and implement automation solutions to improve operational efficiency and streamline software delivery processes.
• Maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines and deployment processes.
• Perform system administration activities including installation, configuration, patching, backup, recovery, and performance tuning.
• Manage certificate lifecycle activities and support security integrations including OAuth, SSO, and ADFS.
• Provide Tier 3 production support and troubleshooting for HealthShare applications and related infrastructure.
• Configure and support monitoring, alerting, and operational tools to ensure platform availability and reliability.
• Collaborate with engineering and operations teams to identify, troubleshoot, and resolve complex technical issues.
• Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

HealthShare Application Engineer – Overnight Shift

• Develop, debug and deployment of test solutions for Digital, Mixed-Signal and RF electronics.
• Test program software development, often done in collaborative environment.
• Work with Test Adapter schematics design and layout review for a test solution.
• Analyze problems and recommend solutions on Teradyne ATE platform to optimize customer throughput.
• Able to work with test engineering customers to understand, improve test processes as well as making recommendations to improve quality of test coverage.
• Discovery of customer requirements with focus on: a) Conceptual design of hardware, software and test cell integration. b) Electrical and mechanical H/W schematics. c) PCB & H/W design inputs and requirements for interface hardware.
• Demonstrate tester capability for customer evaluations.
• Assist customers on tester operation and capability.
• Provide training, technical exchanges and technical papers.
• Develop strong customer relations at a technical level, to gain further insight to direction and needs of the customer.

Field Application Engineer – Defense & Aerospace

• Provide in depth pre- and post-sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause analysis and resolution of complex technical issues.
• Expedite timely resolutions wherever possible to help maintain and reduce case closure cycle times.
• Work with and escalate issues to Engineering and Quality teams where required, prioritizing requests based on severity and business case.
• Build strong relationships with our partner and end customer base and become knowledgeable about their respective needs. Keep the customer updated on the status of work in progress on their problems.
• Develop robust communication practices with strong focus on customer service and solution quality.
• Support the knowledge-sharing mindset and apply the Knowledge Centered Support (KCS) methodology guidelines.
• Contribute knowledge base content for all new issues encountered by and resolved at Tier 3 and enhance existing content where necessary to ensure good visibility, re-usability of data on known problems.
• Keep the case handling system updated with current information on the support case, related activities and resolution.
• Participate in assigned NPI projects and fully prepare the support teams for new product launches.
• Maintain and extend product knowledge by self-study and by attending relevant training sessions.
• Regularly share product and troubleshooting knowledge via coaching and training initiatives.
• Mentor agents in lower support tiers as part of the company’s talent development and retention ethos.
• Handling complex issues escalated from the lower support tiers and recording all related activities in the case handling system.
• Deep investigation of complex technical issues and resolution of support requests.
• Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills.
• Preparing the team to support new product offerings, by participating in the Honeywell New Product Introduction (NPI) program.
• Actively developing and maintaining technical knowledge base content.
• Timely communication to customers with focus on customer service and relationship building.
• Providing back-up to the frontline support staff at peak times as required.

• Develops technical solutions (configuration, performance estimation, economics, etc.) with a focus on controls upgrades, as part of the Inquiry To Order (ITO) process while working directly with the commercial and sales teams
• Collaborates with design COE teams to develop an understanding of plant, system and equipment performance and efficiency post-upgrade
• Clearly documents technical specifications & costing elements for a CM&U upgrade as well as a level of customization of products for specific customer needs
• Owns relevant Technical Application Guidelines (TAG) to support accurate and timely proposal generation
• Demonstrates an understanding of key business drivers and how they are used to support proposal generation
• Demonstrates an understanding of how to work with the larger Applications teams and how to integrate with other teams in a matrixed organization to contribute to the needs of the business
• Resolves issues in situations that require good technical knowledge and judgment within established procedures
• Works with supporting team, e.g. AEMs, OTR, Design COEs, Comm. Ops, and Sales, for issues outside of defined instructions/parameters to build and influence winning solutions for our customers

Lead Application Engineer

• Provide technical leadership for the RAE team for R1 Solutioning
• Assure quality of R1 Solutioning and RAE tasks
• Support and coordinate with interfacing organizations such as Global Sales, Commercial, Sales and Engineering.
• Provide technical leadership to R1S projects
• Focus on proactive RAE engagement and strive for innovation to bring about change.
• Mentor and develop talent
• Lead LEAN concepts, run data analysis on operational throughputs.
• Run Daily Management and PSR as needed

Technical Lead – Americas Regional Application Engineering

• Serve as a primary liaison between the Cybersecurity and development teams, ensuring security is integrated into design, development, deployment, and operations.
• Conduct application security assessments, code reviews, API testing, threat modeling, and penetration testing to identify vulnerabilities.
• Define, maintain, and enforce secure coding standards, patterns, and best practices.
• Integrate and manage security tooling within CI/CD pipelines, including SAST, DAST, SCA, IaC scanning, and container security solutions.
• Support secure architecture reviews for cloud‑native applications, microservices, and containerized workloads.
• Support threat modeling, risk assessments, and security architecture reviews for applications.
• Ensure that all security practices meet regulatory and compliance requirements.
• Develop and deliver cybersecurity training programs for development teams to promote awareness and adherence to best practices.
• Ensure application security practices align with regulatory and compliance frameworks (e.g., NIST CSF, ISO 27001, IEC 62443).
• Keep up to date on emerging threats, incorporating threat intelligence into security practices and providing proactive defenses.
• Monitor and respond to application security threats, incidents and vulnerabilities.
• Stay up to date on regulatory developments and industry trends.
• Manage and maintain third-party vendor and consultant relationships.
• Perform other duties as assigned.

Application Security Engineer

• Develop proposal content providing value to our customers
• Adhere to GE Vernova Gas Power Engineering standard work policies and procedures
• Drive consistent functional specifications
• Be responsible for the technical content of proposals for GEV Combined Cycle power plant configuration
• Work with Commercial Operations, Product Engineering and Product Management teams
• Coordinate the timely evaluation of customer requirements
• Evaluate and develop comments and exceptions to the Request for Proposal (RFP)
• Develop in-depth knowledge of Steam Turbine technology
• Identify customer requested special requirements and develop strategies
• Ensure the on-time completion of all assigned and proposal activities

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