Application Engineer

• Own key security domains such as vulnerability management, application security, API security, and supply chain security
• Drive improvements in security coverage, prioritization, and remediation workflows
• Partner with engineering teams to integrate security into design reviews, threat modeling, CI/CD pipelines, and developer workflows
• Provide actionable, pragmatic guidance that helps teams ship securely
• Develop and improve security tooling and automation to reduce manual effort
• Implement and tune tools for SAST, SCA, DAST, dependency security, and container security
• Leverage AI/LLMs where appropriate to improve triage, detection, and review processes
• Triage and prioritize vulnerabilities using risk-based approaches
• Partner with teams to ensure timely remediation of critical issues
• Help define and improve SLAs, metrics, and reporting
• Conduct threat modeling, design reviews, and security assessments
• Contribute to incident response and postmortems for security events
• Identify and help remediate systemic risks

Staff Security Engineer, Application Security

• Partner with external and internal customers to understand their unique needs, crafting winning technical proposals for value-added service and upgrade offers
• Own the technical delivery of turbine service projects, coordinating resources to drive project schedules while maintaining rigorous engineering Safety, Quality, Delivery and Cost standards
• Oversee the technical integrity of Bills of Material, part definitions, and procurement requirements
• Serve as the primary technical interface between Sales, Commercial, Project Management, Sourcing, and Field teams
• Use AI and digital platforms to streamline work, boost productivity, and enhance quality
• Develop Field Modification Instructions and provide critical technical support during installation planning and outage activities
• Champion Lean methodology and continuous improvement

Lead Engineer – Customer Application Engineering

• Provide Application Engineering (Sales Engineering) support for Truck Sales Order validation and processing
• support and create product data used for Truck Sales Order creation and processing such as vehicle, component, and option weight estimates and order processing tools relating to component application guidelines.
• receive, review, and interpret upcoming product changes with respect to product data creation and maintenance
• support accurate and timely quote and order processing and to insure Truck Sales Orders meet customer expectations
• Provide, maintain, and support analytical tools and resources, such as calculation spreadsheets and programs
• Liaise with various DTNA departments (Marketing, Product Engineering, SpecPro) and certain suppliers to interpret, implement, and improve vehicle related product data and component application guidelines
• Support Order Development Teams, dealers, and certain customers with vehicle performance and tare weight estimates.
• Support Compliance and Regulatory Affairs with vehicle regulatory conformance as it is affected by application related product data and information.
• Assist with training other CAE personnel in relation to Application Engineering (Sales Engineering) functions and proficiencies.
• Create/maintain documentation required to define and support the job function such as Work Instructions and other business records.

Customer Application Engineer I

• Provide technical sales execution to the Channel team, Channel partners, technical support, product engineering, R&D and the end customers.
• Design and recommend tailored solutions based on a deep knowledge of the portfolio and capabilities to meet customers’ unique needs.
• Continuously strengthen existing customer relationships and follow-up on customer complaints in a timely manner according to a defined process.
• Know and confidently use basic sales techniques (e.g. communication, active listening, presentation…)
• Support the Channel team with customer presentations and demonstrations by serving as the product expert through strong solution competence.
• Analyze drive, PLC/HMI motor application problems and initiate effective measures for their solution.
• Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction.

Channel Applications Engineer, VFDs

• Support and maintain InterSystems HealthShare, Health Connect, IRIS, and related platform technologies in production environments.
• Develop and implement automation solutions to improve operational efficiency and streamline software delivery processes.
• Maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines and deployment processes.
• Perform system administration activities including installation, configuration, patching, backup, recovery, and performance tuning.
• Manage certificate lifecycle activities and support security integrations including OAuth, SSO, and ADFS.
• Provide Tier 3 production support and troubleshooting for HealthShare applications and related infrastructure.
• Configure and support monitoring, alerting, and operational tools to ensure platform availability and reliability.
• Collaborate with engineering and operations teams to identify, troubleshoot, and resolve complex technical issues.
• Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

HealthShare Application Engineer – Overnight Shift

• Develop, debug and deployment of test solutions for Digital, Mixed-Signal and RF electronics.
• Test program software development, often done in collaborative environment.
• Work with Test Adapter schematics design and layout review for a test solution.
• Analyze problems and recommend solutions on Teradyne ATE platform to optimize customer throughput.
• Able to work with test engineering customers to understand, improve test processes as well as making recommendations to improve quality of test coverage.
• Discovery of customer requirements with focus on: a) Conceptual design of hardware, software and test cell integration. b) Electrical and mechanical H/W schematics. c) PCB & H/W design inputs and requirements for interface hardware.
• Demonstrate tester capability for customer evaluations.
• Assist customers on tester operation and capability.
• Provide training, technical exchanges and technical papers.
• Develop strong customer relations at a technical level, to gain further insight to direction and needs of the customer.

Field Application Engineer – Defense & Aerospace

• Provide in depth pre- and post-sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause analysis and resolution of complex technical issues.
• Expedite timely resolutions wherever possible to help maintain and reduce case closure cycle times.
• Work with and escalate issues to Engineering and Quality teams where required, prioritizing requests based on severity and business case.
• Build strong relationships with our partner and end customer base and become knowledgeable about their respective needs. Keep the customer updated on the status of work in progress on their problems.
• Develop robust communication practices with strong focus on customer service and solution quality.
• Support the knowledge-sharing mindset and apply the Knowledge Centered Support (KCS) methodology guidelines.
• Contribute knowledge base content for all new issues encountered by and resolved at Tier 3 and enhance existing content where necessary to ensure good visibility, re-usability of data on known problems.
• Keep the case handling system updated with current information on the support case, related activities and resolution.
• Participate in assigned NPI projects and fully prepare the support teams for new product launches.
• Maintain and extend product knowledge by self-study and by attending relevant training sessions.
• Regularly share product and troubleshooting knowledge via coaching and training initiatives.
• Mentor agents in lower support tiers as part of the company’s talent development and retention ethos.
• Handling complex issues escalated from the lower support tiers and recording all related activities in the case handling system.
• Deep investigation of complex technical issues and resolution of support requests.
• Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills.
• Preparing the team to support new product offerings, by participating in the Honeywell New Product Introduction (NPI) program.
• Actively developing and maintaining technical knowledge base content.
• Timely communication to customers with focus on customer service and relationship building.
• Providing back-up to the frontline support staff at peak times as required.

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