Application Engineer

• Resolve advanced L2 tickets: database usage, SQL queries, and source code review
• Investigate complex incidents by accessing and understanding the codebase
• Implement targeted code changes to resolve incidents
• Standard ticket management: validate, classify, and track incidents through to resolution
• Provide second-line support to users and other support teams
• Manage and maintain product catalog/taxonomy attributes across internal platforms
• Modify and administer Freshdesk at the scripting/code level
• Keep technical documentation up to date: L2 articles, specifications, and user guides for bug fixes and new features
• Create endpoints for the team’s internal platforms and tools to automate and streamline manual L3 tasks
• Fix bugs and handle small development tasks across the team’s product scope (PHP and/or .NET)
• Build internal support tools
• Develop AI-powered tools for Support (MCP projects)
• Contribute ideas and prototypes for applying AI to support processes

Support & Development Engineer L2 – Freelance

• Provide pre-sales and post-sales technical support to customers, including product solutions, technical presentations, and troubleshooting.
• Collaborate with sales teams to identify customer needs, develop technical solutions, and contribute to proposals and sales strategies.
• Assist customers with product integration, configuration, and optimization, ensuring seamless implementation of Qnity™ solutions.
• Conduct product training for customers and internal teams.
• Analyze customer feedback and product performance data to identify areas for improvement and contribute to product development cycles.
• Develop and maintain technical documentation, application notes, and white papers.
• Stay up-to-date with industry trends, emerging technologies, and competitive offerings.
• Participate in trade shows, conferences, and customer events as a technical expert.
• Cross functional Collaboration with product management, Manufacturing/operations and quality teams. Support customer audits, technical reviews, and escalations

EMEA Application Technology Engineer – Flexible Laminates

• Serve as the primary contact for customers requiring **application support**
• Manage support tickets and ensure compliance with **SLA commitments**
• Investigate, diagnose, and resolve software and system incidents
• Perform **remote troubleshooting** and technical interventions
• Implement corrective actions and temporary workarounds when needed
• Collaborate with development and technical teams on complex issues
• Maintain accurate documentation of incidents and resolutions
• Coordinate on-site interventions when remote support is insufficient
• Perform preventive maintenance and system audits at customer locations
• Contribute to improving technical documentation and knowledge bases

Application Engineer jobs in France

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Support & Development Engineer L2 – Freelance

EMEA Application Technology Engineer – Flexible Laminates

Application Support Engineer, WCS, Warehouse Automation