Analyst

• Our Service Desk Analyst’s are the first point of contact for our clients.
• Proactively problem solving any customer issues that come your way or escalating them as appropriate.
• Provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring.
• Following ITIL processes, identify, troubleshoot and resolve incidents and service requests.

Service Desk Analyst – After Hours

• Monitor SIEM, EDR/XDR, and other security platforms overnight to identify suspicious activity and potential threats
• Triage and respond to security alerts, assess risk, and manage incidents through containment or timely escalation
• Conduct initial incident investigations, gather evidence, and maintain accurate documentation during night shift operations
• Perform threat hunting activities aligned to emerging threats and relevant threat intelligence
• Work closely with on-call senior analysts and cross-functional teams to escalate and manage critical incidents
• Deliver accurate and timely shift handovers, including clear incident summaries and status updates
• Follow and maintain incident response runbooks, processes, and standard operating procedures

Cyber Defence Analyst – Shift Work

• Conducting thorough asbestos analysis and maintaining laboratory accreditations whilst adhering to strict quality assurance standards
• Perform bulk identification, asbestos in soil analysis (both P/A and S/Q), and fibre counting in the laboratory
• Ensure equipment and compliance systems are maintained in accordance with ISO standards
• Adhere to the conditions of ISO 17025 at all times
• Assist with technical and quality tasks as required
• Act as a training mentor for internal staff
• Participate in internal and third-party proficiency testing programmes and ensure satisfactory results are achieved
• Contribute to the continuous improvement of laboratory processes and procedures
• Maintain accurate and detailed records of all analyses and tests performed
• Collaborate with team members to meet project deadlines and quality standards
• Stay up-to-date with the latest developments in asbestos analysis techniques and safety regulations

See all jobs on JobTailor

Service Desk Analyst – After Hours

Cyber Defence Analyst – Shift Work

Asbestos Analyst