Affiliate Manager

• Function as a contributing member of a case management team.
• Engage youth who are historically challenging to engage and develop rapport, help them establish buy-in to their case plan.
• Provide mentoring and modeling for youth assigned to your caseload.
• Provide crisis management and intervention as needed.
• Empower the youth in your caseload to find their voice and learn appropriate self-advocacy

Youth Partner

• Develop and communicate visual direction that supports key Brand initiatives and an exceptional in-store customer experience
• Translate the vision of Brand & Customer Experience into clear, actionable visual strategies and tools that store teams can execute consistently to drive sales
• Create detailed floor plans and planograms for each seasonal floor set
• Conduct in-store walkthroughs and reviews; provide feedback to ensure execution meets Brand standards
• Create and maintain Excel assortments, ensuring accuracy and alignment with merchandising strategy

Visual Merch Partner

• Reviews and approves marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
• Participates on the Partner relationship team. Establishes and maintains strong relationships with Partners through regular communication via phone, email, and meetings.
• Collaborates with internal teams, including legal, compliance, and network operations, to address client needs and deliver solutions.
• Facilitates, drives, and completes department specific program implementation tasks.
• Completes submissions of programs to payment networks for their review and approval.
• Trains Partners on and monitors their use of the marketing submission portal.
• Manages the self approval process for assigned Partners by training them on the process, encouraging utilization, and ensuring Partners are meeting and maintaining qualification levels.
• Maintains a thorough understanding of assigned Partners and their programs.
• Builds relationships with internal and external stakeholders.
• Conducts periodic reviews of Partners compliance to guidelines and rules and completes reports of the findings.
• Remediates applicable Compliance Review findings.
• Meets and maintains all Service Level Agreements as defined by department criteria.
• Meets and maintains acceptable Quality Review scores as defined by department criteria.
• Participates in enterprise projects relating to existing Partner assignments.
• Other duties as assigned

Partner Quality Specialist I

• Serve as the primary relationship holder and trusted point of contact for clients, family, and caregivers.
• Conduct thorough intake assessments to identify individual needs, goals, and barriers to care and services.
• Develop individualized service plans that reflect the goals of the client, family, and caregiver and leverage both internal programs and community-based resources.
• Personalized coordination in the delivery of services and access to a network of relationships
• Upload and manage accurate data in the client portal while maintaining updated documentation.
• Communicate and collaborate cross-functionally with internal business lines and service teams to ensure seamless delivery.
• Use motivational interviewing, trauma-informed care, and culturally responsive approaches to build trust and empower decision-making.
• Conduct ongoing follow-up with clients to ensure continuity of care, address emerging challenges, and adjust plans accordingly.
• Actively participate in team meetings, case reviews, and initiatives aimed at improving the client's experience.

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Youth Partner

Visual Merch Partner

Partner Quality Specialist I

Care Support Partner