Affiliate Manager

• Serve as the primary IT liaison to Sales, Marketing, Business Development, and Commercial Operations.
• Develop and maintain a multi-year commercial technology roadmap aligned to business growth and customer lifecycle strategies.
• Translate business objectives into actionable technology initiatives with clear value, feasibility, and change-impact assessments.
• Lead enablement and optimization of commercial systems across the lead-to-cash lifecycle.
• Partner with Marketing on campaign tools, lead management, scoring, and digital engagement platforms.
• Support Sales on opportunity management, forecasting, account planning, territory/quota solutions, and CRM workflows.
• Act as the functional owner for Salesforce, driving requirements, backlog prioritization, release planning, and adoption.
• Oversee Salesforce integrations with downstream platforms (marketing automation, ERP, PSA, delivery systems).
• Facilitate process design, documentation, and optimization for commercial workflows (lead management, pipeline reviews, pricing, quoting, customer management and handoff).
• Implement data governance practices that improve reporting, forecasting, and visibility into commercial performance.
• Collaborate with Analytics/BI teams to deliver dashboards and insights supporting sales effectiveness and marketing ROI.
• Manage and provide direction to architecture and development teams supporting commercial technology platforms, including setting priorities, ensuring alignment to standards, and overseeing quality of technical delivery.
• Lead Commercial IT projects and ensure alignment across IT, Sales, Marketing, and Finance stakeholders.
• Manage stakeholder communications, expectation setting, and governance structures.
• Drive change management, training, and user-adoption activities for new or enhanced commercial technologies.
• Provide day-to-day guidance, coaching, and mentoring for 1-3 direct reports (business analysts/architects)

Commercial IT Business Partner

• Responsible for delivering all facets of recruitment success for assigned units
• Delivers high quality candidates
• Creates and delivers a positive candidate and hiring manager experience through proactive communication and service
• Identify and engage candidates through pro-active approaches
• Review, pre-screen and interview candidates to determine appropriateness of skills, experience, and knowledge in relation to position requirements
• Processes internal transfer requests
• Presents candidate pool to the hiring manager in a timely manner
• Regular follow up with respective hiring managers and candidates to ensure a positive recruitment experience
• Determines compensation offers through application of authorized methodology and extends job offers
• Initiates post-offer processes upon candidate acceptance of contingent offer
• Coordinates and attends recruitment events
• Reconciles computer reports: recruitment work list to position control and to position manager to ensure consistent reporting statistics

Talent Partner

• Serve as a primary point of contact for channel partners regarding order status, billing questions, commissions inquiries, and general program support.
• Support onboarding of new partners, including documentation, portal access, training coordination, and internal setup tasks.
• Maintain positive working relationships with partners to promote engagement and satisfaction.
• Assist with partner communications related to promotions, updates, and program initiatives.
• Track partner-submitted opportunities from order submission through installation and billing.
• Coordinate with internal teams including provisioning, service delivery, engineering, billing, and finance to support timely order completion.
• Provide proactive updates to partners regarding milestones, delays, and completion timelines.
• Maintain accurate opportunity, customer, contract, and partner records in Salesforce and related systems.
• Create and maintain standard reports and dashboards for leadership and sales teams.
• Support user access, data cleanup, and system accuracy.
• Generate recurring reports related to bookings, pipeline activity, partner performance, and sales results.
• Support sales teams with lead-to-quote coordination and internal follow-up.
• Monitor activity trends that may impact customer service or sales productivity.
• Track partner commissions and assist in validating payout accuracy.
• Coordinate with finance teams regarding payment status and commission inquiries.
• Maintain organized records of agreements, commission schedules, and supporting documentation.
• Assist with planning and logistics for partner events, webinars, trade shows, and sponsorship activities.
• Help track leads and follow-up actions resulting from events.
• Support updates to partner-facing materials and internal documentation.

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Commercial IT Business Partner

Talent Partner

Channel Partner Specialist