Affiliate Manager

• Implement the Parent Partner Initiative in accordance with the "Iowa Parent Partner Approach, Governing Philosophy, Policy and Protocol Guide for starting a Parent Partner Program."
• Recruit, retain, and support a team of Parent Partners across your service area
• Assign referrals and provide monthly one-on-one support and coaching to Parent Partners
• Ensure compliance with all referral, documentation, and reporting processes
• Schedule and facilitate monthly clinical support meetings for the Parent Partner team
• Monitor completion of weekly, bi-weekly, and monthly tasks using standardized checklists and calendars
• Provide ongoing training and development opportunities for Parent Partners, including speaking engagements and community involvement
• Utilize statewide standardized handbooks, forms, and tools, ensuring accuracy and consistency
• Collaborate with HHS and attend required meetings, trainings, and local/statewide events
• Work with Quality Assurance staff to ensure timely and complete data entry and program tracking

Parent Partner Coordinator

• Manage the day-to-day operations of the Parent Partner Program in collaboration with the Statewide Director, Operations Coordinator, and HHS.
• Ensure that the program aligns with the Iowa Parent Partner Approach and supports families effectively while leading a dedicated team of Parent Partners.
• Implement the Parent Partner Initiative in accordance with the “Iowa Parent Partner Approach, Governing Philosophy, Policy and Protocol Guide for starting a Parent Partner Program.”
• Recruit, retain, and support a team of Parent Partners across your service area.
• Assign referrals and provide monthly one-on-one support and coaching to Parent Partners.
• Ensure compliance with all referral, documentation, and reporting processes.
• Schedule and facilitate monthly clinical support meetings for the Parent Partner team.
• Monitor completion of weekly, bi-weekly, and monthly tasks using standardized checklists and calendars.
• Provide ongoing training and development opportunities for Parent Partners, including speaking engagements and community involvement.
• Utilize statewide standardized handbooks, forms, and tools, ensuring accuracy and consistency.
• Collaborate with HHS and attend required meetings, trainings, and local/statewide events.
• Work with Quality Assurance staff to ensure timely and complete data entry and program tracking.

• Serve as a primary point of contact for channel partners regarding order status, billing questions, commissions inquiries, and general program support.
• Support onboarding of new partners, including documentation, portal access, training coordination, and internal setup tasks.
• Maintain positive working relationships with partners to promote engagement and satisfaction.
• Assist with partner communications related to promotions, updates, and program initiatives.
• Track partner-submitted opportunities from order submission through installation and billing.
• Coordinate with internal teams including provisioning, service delivery, engineering, billing, and finance to support timely order completion.
• Provide proactive updates to partners regarding milestones, delays, and completion timelines.
• Maintain accurate opportunity, customer, contract, and partner records in Salesforce and related systems.
• Create and maintain standard reports and dashboards for leadership and sales teams.
• Support user access, data cleanup, and system accuracy.
• Generate recurring reports related to bookings, pipeline activity, partner performance, and sales results.
• Support sales teams with lead-to-quote coordination and internal follow-up.
• Monitor activity trends that may impact customer service or sales productivity.
• Track partner commissions and assist in validating payout accuracy.
• Coordinate with finance teams regarding payment status and commission inquiries.
• Maintain organized records of agreements, commission schedules, and supporting documentation.
• Assist with planning and logistics for partner events, webinars, trade shows, and sponsorship activities.
• Help track leads and follow-up actions resulting from events.
• Support updates to partner-facing materials and internal documentation.

Channel Partner Specialist

• Implement the Parent Partner Initiative in accordance with the “Iowa Parent Partner Approach, Governing Philosophy, Policy and Protocol Guide for starting a Parent Partner Program.”
• Recruit, retain, and support a team of Parent Partners across your service area
• Assign referrals and provide monthly one-on-one support and coaching to Parent Partners
• Ensure compliance with all referral, documentation, and reporting processes
• Schedule and facilitate monthly clinical support meetings for the Parent Partner team
• Monitor completion of weekly, bi-weekly, and monthly tasks using standardized checklists and calendars
• Provide ongoing training and development opportunities for Parent Partners, including speaking engagements and community involvement
• Utilize statewide standardized handbooks, forms, and tools, ensuring accuracy and consistency
• Collaborate with HHS and attend required meetings, trainings, and local/statewide events
• Work with Quality Assurance staff to ensure timely and complete data entry and program tracking

• Offering support to parents during Child Safety Conferences
• Providing guidance to new Parent Partners on strategic sharing and Building a Better Future training model
• Connecting parents to community resources
• Documenting Child Safety Conferences and attendance
• Guiding Parent Partners in a strategic sharing process
• Initiating ongoing personal and professional development opportunities
• Attending Service Area Steering Committee meetings, State Advisory and contract-related meetings
• Working with the Parent Partner program management team on assignments

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Parent Partner Coordinator

Parent Partner Coordinator

Channel Partner Specialist

Parent Partner Coordinator

Parent Partner Specialist