Advocate

• Respond to GCC requests and remain available during designated coverage hours.
• Meet patients at medical facilities promptly after notification.
• Coordinate with hospitals and clinics regarding payment arrangements and admissions.
• Facilitate quick access to medical care and resolve issues professionally.
• Provide verbal and written translation between the local language/dialect and English.
• Support patients emotionally and practically during hospital stays.
• Liaise with treating physicians to obtain medical updates.
• Report patient status and treatment plans to the GCC regularly.
• Maintain professional relationships with patients, healthcare providers, and client representatives.
• Use local knowledge to arrange additional services as needed.

Patient Advocate serving as local representative for patients receiving medical care

Patient Advocate

Patient Advocate serving as local representative for patients at Remote Medical Inc. Coordinating medical care and supporting patients throughout their journey in Matamoros, Mexico.

• Handle billing inquiries, refund requests, cancellation requests, invoice discrepancies, and payment-related questions via email, chat, and phone — ensuring timely, accurate, and policy-compliant responses.
• Process subscription renewals, cancellations, and refunds in compliance with Apollo's billing policies and workflows.
• Provision customer accounts based on signed contracts, ensuring correct feature access and configuration from day one.
• Investigate and resolve billing discrepancies, working with Finance and Sales teams when cross-functional input is required.
• Maintain detailed, audit-ready records of billing interactions, decisions, and resolutions in Apollo's CRM.
• Escalate complex or ambiguous cases with complete context — reproduction steps, evidence, and attempted mitigations — following defined escalation paths.
• Identify and flag recurring billing issues, customer friction points, and process gaps to the Team Lead.
• Educate customers on invoicing, payment methods, and subscription plans to minimize confusion and disputes.
• Adopt and use approved AI tools, macros, and templates to improve the speed and consistency of case handling.

Billing Advocate handling customer billing inquiries at Apollo.io

Billing Advocate

Billing Advocate managing billing inquiries and operations for Apollo.io. Requires full English fluency and proficiency in billing systems.

Advocate jobs in Mexico

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Patient Advocate

Billing Advocate