Administration

• Responsible for the efficient administration and management of the SAP BTP platform
• Ensure secure and smooth deployments using SAP BTP CI/CD, SAP Cloud TMS, and SAP Cloud ALM
• Configure, maintain, and operate SAP BTP runtimes
• Manage SAP BTP security and authorization services
• Troubleshoot platform issues using tools like SAP BTP CLI, SAP Cloud Connector, and SAP Gateway
• Monitor platform performance and costs proactively
• Define and maintain platform guidelines, processes, and best practices

SAP BTP Platform Administrator

• Responsible for the efficient administration and management of the SAP BTP platform, including Subaccount and Space management
• Ensure secure and smooth deployments using SAP BTP CI/CD, SAP Cloud TMS, and SAP Cloud ALM
• Configure, maintain, and operate SAP BTP runtimes such as Kyma, Cloud Foundry, and ABAP environments
• Manage SAP BTP security and authorization services, including XSUAA, SAP IAS, and SAP IPS
• Troubleshoot platform issues using tools like SAP BTP CLI, SAP Cloud Connector, and SAP Gateway
• Monitor platform performance and costs proactively, identifying optimization opportunities
• Define and maintain platform guidelines, processes, and best practices to ensure secure, efficient, and effective use of SAP BTP

• Process system framework maintenance to ensure market portfolio updates and support amendments of existing loyalty programs like Ford extended warranty, maintenance packages or Service Activated Roadside Assistance
• Support implementation of new product launches in the system
• Ensure adherence to Audit processes by providing evidence on system entry actions
• Alignment with other Ford areas (e.g. market coordinators, IT, Finance) on Ford Protect plan system set up regarding timing, approvals and validity dates
• Support central and local Project Management
• Process Loyalty document tracking to ensure short term and long term planning of Plan Maintenance and implementations
• Ensure monthly Roadside Assistance Reporting based on information provided by Service Provider and quarterly Fleet reporting
• Work on market specific requests and questions regarding issues during registration process of loyalty products
• Support the Supervisor Ford Protect Programs regarding special requests

ESB Product Administrator

• Processing of and responding to inquiries for machine- worksheets or spare parts, quotes and orders.
• Creation of production orders accordingly, whilst ensuring correct and timely processing in conformance with the required configuration and specifications
• Monitor and coordinate the progress of quotes and orders whilst ensuring agreed delivery times are met within the agreed terms and conditions
• Correct and timely configuration and parts requirement processing for approved orders
• Closely liaise with the Technical and Sales staff for configuration of machine orders in order to establish an efficient and correct machine order processing control
• Maintaining and reporting of machine inventory and status in accordance with the terms and conditions.

Account Administrator II

• provide hardware and software support to users and devices
• ensure devices remain compliant with corporate policies
• manage network access in line with security policies
• support onboarding and offboarding of team members
• promote knowledge sharing and learning within the team

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SAP BTP Platform Administrator

SAP BTP Platform Administrator

ESB Product Administrator

Account Administrator II

Service Desk Administrator