Account Specialist

• Lead onboarding calls for new SMB customers, gather and validate required documentation and data, coordinate internal implementation tickets, and ensure successful platform launches
• Serve as the primary point of contact for SMB customers throughout their lifecycle
• Address customer questions and provide guidance
• Host customer training sessions to drive product adoption, user engagement, and customer success
• Help drive customer renewals and expansion opportunities
• Deliver regular impact reports and dashboards highlighting program performance, value, and return on investment
• Manage ongoing customer requests and post-onboarding account activities in accordance with company standards
• Monitor adoption trends, satisfaction, and retention risks
• Develop strategies to improve customer outcomes
• Evaluate and improve customer lifecycle processes to increase operational efficiency and enhance customer experience

Account Specialist managing SMB customer lifecycles for Esusu’s fintech platform

Account Specialist managing SMB customer onboarding, engagement, renewals, and reporting for Esusu’s inclusive fintech and data platform.
Improving account health, adoption, retention, and customer lifecycle processes.

• Drive Sales Performance
• Achieve monthly MST sales transfers target for his/her region
• Give proactive order suggestions, and analysis of transfer data to identify growth opportunities, especially for MSA and priority brands/skus
• Foster strong business relationships with Branch Analysts and key store personnel to support sales and operational goals
• T2T engagement during new store openings and able to lead cross functional collaboration to execute OBLs
• Coordinate closely with merchandising team to ensure timely inventory replenishment, optimal stock levels, and effective merchandising standards that maximize product visibility and minimize stockouts
• Execute, Measure and Analyze rented spaces across his/her region, negotiate and recommend changes if needed
• Conduct regular store visits and audits to ensure compliance with brand standards, planograms, and rented space agreements
• Monitor product freshness and implement FEFO to proactively manage returns
• Identify and implement strategic solutions for operational efficiency and sales growth across assigned branches.
• Lead district meetings externally and present in internal Mercury monthly meetings to review business opportunities, gather insights, and define action steps for mutual growth.

Sales professional driving branch sales and optimizing inventory for iNova

Key Account Specialist

Sales professional managing regional sales and operational goals for iNova. Building relationships with key store personnel and improving branch-level sales growth.

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Account Specialist

Key Account Specialist