Account Executive

• Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.
• Preparing and sending the renewal quotes is done using company channels and tools and it involves following the standardized procedures (checking the product availability moving forward, by verifying the product lifecycle; checking the product coverage availability, by cross referencing previous contract coverage and adjusting the renewal offering accordingly by taking into consideration the product lifecycle data; updating the pricing based on the latest company price book; adjusting the renewal’s timeframe accordingly, based on the above mentioned; checking and providing standard discounts, where applicable; issuing and sending the renewal quotes via the provided software solution or email, upon customer request).
• Provide renewal quote revisions upon customer request, when in compliance with company policies and terms and conditions.
• Prepare and provide to the requester quotes for units with no previous service coverage (Post Sale quotes) following the specific procedure.
• Providing additional discounts may be needed and offered. This is done by involving and requesting approval from the Inside Sales Supervisor and/or Sales Manager which makes their decision based of customer account history and margin reports.
• Constantly engaging the customer and following up on the renewal progress, 60 days prior to the expiration date.
• Following the escalation process for non-responsive or negative renewal feedback, 30 days prior the expiration date.
• Generate the monthly assigned number of leads for EOC/EOS units via SFDC
• Reviewing and verifying Purchase Orders received from the customer and the Billing Department, in order to match with the renewal quotes prior to contract activation and invoicing. This requires checking the service coverage, timeframes, pricing, account payment terms and signatures.
• Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
• Provide customers with requested reports and information by email or telephone in a timely and professional manner.
• Inform customers about changes, product and coverage discontinuity or availability, as well as additional information that may be of use, such as warranty term information and agreement terms and conditions.
• Provide assistance to the Sales Team, Channel Business Managers and Territory Account Manager, upon request or by bringing to their attention business or account related details.
• Provide support and information to the RMA team (Return Merchandise Authorization) in regards to particular unit coverage or renewal progress state.
• Replace/swap units on ongoing contracts, upon notification and request from the RMA and Service Depot Teams.
• Have recurrent calls with Sales Managers in order to close business opportunities.
• Constantly update the annual renewal database file (pipeline) with renewal statuses, purchase order, amounts, contract timeframes, cancellations, customer updates and feedbacks.
• Joining and actively participating in the Renewal Pipeline Meeting, discussing ongoing renewals, sharing feedback and updates and establishing approaches and strategies to bring in the revenue.
• Respond on the requests received via general mailbox based on a rotation shifts between the teammates.
• Respond to the incoming calls from the customers.
• Work with medium to large size Partners.
• Managing strategic accounts (specific End-Users) to secure the high part of revenue.
• Drive maximum customer satisfaction and identify/drive product expansion opportunities via high value relationship with the customer.
• Performs other related duties as assigned to ensure efficient operation of the department.
• Provide assistance, guidance and training to teammates from other company organizations, when needed.
• Accountable for HOS (Honeywell Operation System) implementation as individual contributor, making sure all procedures are followed.
• Provide back-up to colleagues within the team, when needed.
• Prepare and provide to interested parties specific SAP BI reports related to: service contracts, units warranty, repairs, margin reports, renewal progress, device reports.
• Provide permanent guidance and support for the teammates in exceptional matters.
• Provide retraining/refreshment sessions.
• Provide back-up to Supervisor when needed.

Inside Sales Representative, 12 months contract

• Managing the day-to-day sales-related operations of the assigned region, delivering expected sales results by ensuring execution of tasks and standards in coordination with the team and partners.
• Seek out new business opportunities by using company tools and consistently conducting cold call activities at the decision maker level
• Ensure strategic plan implementation is consistent with corporate goals, policies, quality assurance and growth objectives.
• Ensure customer satisfaction, quality and financial results are met.

Sales Representative

• Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.
• Provide renewal quote revisions upon customer request, when in compliance with company policies and terms and conditions.
• Prepare and provide to the requester quotes for units with no previous service coverage (Post Sale quotes) following the specific procedure.
• Providing additional discounts may be needed and offered.
• Reviewing and verifying Purchase Orders received from the customer and the Billing Department, in order to match with the renewal quotes prior to contract activation and invoicing. This requires checking the service coverage, timeframes, pricing, account payment terms and signatures.
• Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
• Provide customers with requested reports and information by email or telephone in a timely and professional manner.
• Inform customers about changes, product and coverage discontinuity or availability, as well as additional information that may be of use, such as warranty term information and agreement terms and conditions.
• Provide assistance to the Sales Team, Channel Business Managers and Territory Account Manager, upon request or by bringing to their attention business or account related details.
• Drive maximum customer satisfaction and identify/drive product expansion opportunities via high value relationship with the customer.
• Performs other related duties as assigned to ensure efficient operation of the department.

Inside Sales Representative

• Remotely sells Medtronic's products within assigned customer accounts for pre-defined territory locations
• Identify, develop, and close leads for the business
• Partner with commercial team to promote education of products
• Actively reach out and communicate with customers
• Collaborates with field sales representatives on shared accounts
• Manages and responds to customer concerns

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