Account Executive

• Build and maintain strong relationships with HVAC-R OEM customers via remote channels (video, phone, email)
• Manage a high-volume, diverse portfolio of regional accounts across France and Benelux, ensuring consistent engagement and follow-up
• Conduct regular customer check-ins to understand needs and identify growth opportunities
• Drive upsell and cross-sell initiatives across the full product and solutions portfolio, clearly translating technical value into customer benefits
• Lead pricing discussions and contract negotiations within defined frameworks
• Own and maintain a healthy sales pipeline within CRM systems, ensuring accurate forecasting and documentation
• Act as the primary point of contact for assigned accounts, coordinating internally to deliver a seamless customer experience
• Identify and develop “hidden champions” within customer organizations to expand business potential
• Monitor HVAC-R market trends, competitor activity, and customer challenges to inform sales strategy
• Engage with agents and support indirect sales channels where relevant
• Proactively identify new opportunities within existing accounts and the wider market

Inside Sales Representative

• Prospects the market to identify business opportunities
• Follow opportunities from needs identification phase to closing stage
• Identify market and competitor activity, product and industry developments and feedback this information to management and other relevant functions (e.g. Marketing or Sales Development)
• Account management activities; upsell & cross sell business planning and execution/develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Build deep relationships over the phone with the assigned channel and end-customers and become a trusted advisor for Honeywell’s products and services
• Act on the customer’s behalf as an advocate to assure customer has best possible experience when interacting with Honeywell
• Actively pursues new opportunities to drive and enable business growth while addressing new or existing customer needs
• Collaborate effectively with others to ensure the customer needs are fully met
• Providing additional discounts may be needed. This is done by involving and requesting approval from the Inside Sales Supervisor and/or Sales Manager / VP which makes their decision based of customer account history and margin reports.
• Constantly engaging and collecting customer feedback by following up on existing quotes for spare parts and services
• Respect the SALs for the monthly assigned number of leads via SFDC or email
• Review existing processes and make sure to update or notify the management of any changes
• Verifying Purchase Orders received from the customer and the Billing Department, in order to match with the quotes prior to creating the Sales Orders (Order Acknowledgements). This requires checking the offers, timeframes, pricing, account payment terms and signatures
• Provide customers with requested reports, quotes or requested information by email or telephone in a timely and professional manner
• Delivers against established goals and KPIs, with a focus on meeting or surpassing annual performance expectations metrics
• Constantly update the customer database files with year over years sales, install base, existing contracts, terms & conditions and customer feedbacks.
• Participates in quarterly business reviews with customers and contributes to the preparation and delivery of presentations
• Analyses data and designs tailored presentations for both customers and internal management to support business reviews and decision-making
• Provide assistance to the Account Manager, upon request or by proactively highlighting relevant business and account-related details in order to align on sales strategies
• Joining and actively participating in the Pipeline Meetings, discussing ongoing spare parts and service opportunities, sharing feedback and updates and establishing approaches and strategies to bring in the revenue
• Mandatory attendance in every SBG, SBU, SBE, SBX gathering and training completion on every training platform within Honeywell

Inside Sales Representative II, English US Market

• Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.
• Preparing and sending the renewal quotes is done using company channels and tools and it involves following the standardized procedures (checking the product availability moving forward, by verifying the product lifecycle; checking the product coverage availability, by cross referencing previous contract coverage and adjusting the renewal offering accordingly by taking into consideration the product lifecycle data; updating the pricing based on the latest company price book; adjusting the renewal’s timeframe accordingly, based on the above mentioned; checking and providing standard discounts, where applicable; issuing and sending the renewal quotes via the provided software solution or email, upon customer request).
• Provide renewal quote revisions upon customer request, when in compliance with company policies and terms and conditions.
• Prepare and provide to the requester quotes for units with no previous service coverage (Post Sale quotes) following the specific procedure.
• Providing additional discounts may be needed and offered. This is done by involving and requesting approval from the Inside Sales Supervisor and/or Sales Manager which makes their decision based of customer account history and margin reports.
• Constantly engaging the customer and following up on the renewal progress, 60 days prior to the expiration date.
• Following the escalation process for non-responsive or negative renewal feedback, 30 days prior the expiration date.
• Generate the monthly assigned number of leads for EOC/EOS units via SFDC.
• Reviewing and verifying Purchase Orders received from the customer and the Billing Department, in order to match with the renewal quotes prior to contract activation and invoicing. This requires checking the service coverage, timeframes, pricing, account payment terms and signatures.
• Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
• Provide customers with requested reports and information by email or telephone in a timely and professional manner.
• Inform customers about changes, product and coverage discontinuity or availability, as well as additional information that may be of use, such as warranty term information and agreement terms and conditions.
• Provide assistance to the Sales Team, Channel Business Managers and Territory Account Manager, upon request or by bringing to their attention business or account related details.
• Provide support and information to the RMA team (Return Merchandise Authorization) in regards to particular unit coverage or renewal progress state.
• Replace/swap units on ongoing contracts, upon notification and request from the RMA and Service Depot Teams.
• Have recurrent calls with Sales Managers in order to close business opportunities.
• Constantly update the annual renewal database file (pipeline) with renewal statuses, purchase order, amounts, contract timeframes, cancellations, customer updates and feedbacks.
• Joining and actively participating in the Renewal Pipeline Meeting, discussing ongoing renewals, sharing feedback and updates and establishing approaches and strategies to bring in the revenue.
• Respond on the requests received via general mailbox based on a rotation shifts between the teammates.
• Respond to the incoming calls from the customers.
• Work with medium to large size Partners.
• Managing strategic accounts (specific End-Users) to secure the high part of revenue.
• Drive maximum customer satisfaction and identify/drive product expansion opportunities via high value relationship with the customer.
• Performs other related duties as assigned to ensure efficient operation of the department.
• Provide assistance, guidance and training to teammates from other company organizations, when needed.
• Accountable for HOS (Honeywell Operation System) implementation as individual contributor, making sure all procedures are followed.
• Provide back-up to colleagues within the team, when needed.
• Prepare and provide to interested parties specific SAP BI reports related to: service contracts, units warranty, repairs, margin reports, renewal progress, device reports.
• Provide permanent guidance and support for the teammates in exceptional matters.
• Provide retraining/refreshment sessions.
• Provide back-up to Supervisor when needed.

Inside Sales Representative I

• Prospects the market to identify business opportunities
• Follow opportunities from needs identification phase to closing stage
• Identify market and competitor activity, product and industry developments and feedback this information to management and other relevant functions (e.g. Marketing or Sales Development)
• Account management activities; upsell & cross sell business planning and execution/develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Build deep relationships over the phone with the assigned channel and end-customers and become a trusted advisor for Honeywell’s products and services
• Act on the customer’s behalf as an advocate to assure customer has best possible experience when interacting with Honeywell
• Actively pursues new opportunities to drive and enable business growth while addressing new or existing customer needs
• Collaborate effectively with others to ensure the customer needs are fully met
• Providing additional discounts may be needed. This is done by involving and requesting approval from the Inside Sales Supervisor and/or Sales Manager / VP which makes their decision based of customer account history and margin reports.
• Constantly engaging and collecting customer feedback by following up on existing quotes for spare parts and services
• Respect the SALs for the monthly assigned number of leads via SFDC or email
• Review existing processes and make sure to update or notify the management of any changes
• Verifying Purchase Orders received from the customer and the Billing Department, in order to match with the quotes prior to creating the Sales Orders (Order Acknowledgements). This requires checking the offers, timeframes, pricing, account payment terms and signatures
• Provide customers with requested reports, quotes or requested information by email or telephone in a timely and professional manner
• Delivers against established goals and KPIs, with a focus on meeting or surpassing annual performance expectations metrics
• Constantly update the customer database files with year over years sales, install base, existing contracts, terms & conditions and customer feedbacks.
• Participates in quarterly business reviews with customers and contributes to the preparation and delivery of presentations
• Analyses data and designs tailored presentations for both customers and internal management to support business reviews and decision-making
• Provide assistance to the Account Manager, upon request or by proactively highlighting relevant business and account-related details in order to allign on sales strategies
• Joining and actively participating in the Pipeline Meetings, discussing ongoing spare parts and service opportunities, sharing feedback and updates and establishing approaches and strategies to bring in the revenue
• Mandatory attendance in every SBG, SBU, SBE, SBX gathering and training completion on every training platform within Honeywell

Inside Sales Representative II, German

• Reprezentantul Vanzari prin Telefon are rolul de a contacta si gestiona clientii alocati ai companiei, asigurand dezvoltarea relatiilor comerciale, realizarea obiectivelor de vanzari si respectarea procedurilor interne.
• Postul presupune coordonarea prin telefon a activitatilor de vanzare si incasare, promovarea produselor si intocmirea rapoartelor necesare.
• Contacteaza si dezvolta relatii cu clientii alocati, conform standardelor si procedurilor interne, cat si conform planificarii routing.
• Ofera solutii adaptate nevoilor clientilor.
• Intocmeste comenzile pentru clienti, respectand conditiile comerciale negociate si politica de acordare a bugetelor suplimentare.
• Promoveaza produsele si serviciile companiei prin vanzare telefonica.
• Verifica si analizeaza rapoartele privind discounturile, comenzile neconforme si restantele de produse.
• Rezolva reclamatiile, gestioneaza retururile si colaboreaza cu departamentele interne pe diferite actiuni.
• Solicita reconfirmari de discounturi de la producatori si se asigura de inregistrarea corecta a acestora impreuna cu echipa de Analiza Discount.

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