Vice President

• Encompass all facets of the calculation of net asset values on a variety of complex hedge funds. Managing a group of supervisors and senior fund accountants while working closely with your vice president, your responsibilities will include;
• Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge fund clients;
• Review and sign-off of Net Asset Value calculations, financial statements and associated reports
• Reviewing/Authorizing payments and other transactions;
• Building relationships and working closely with Citco Internal SSC and non-SSC teams including Operational Support, Middle Office, Pricing, Investor Relations and Relationship Management Fund Accounting teams
• Planning, scheduling and managing the daily workflows of all client deliverables within the team
• Effective monitoring of deliverables to ensure high SLA compliance within set accuracy standards
• Developing, adhering and maintaining target resource deployment to ensure adequate resources for production, overtime and cost management
• Ensure adherence of applicable best practice policies and client specific agreements.
• Address and/or escalate all material issues effecting the NAV production process or client relationship in general to Vice President in a detailed and timely manner
• Managing and coordinating the Year end process with respect to audit timelines, Financial Statement Preparation, Regulatory filings, Tax services, etc.
• Liaising closely with the Supervisor to identify and implement on the job training initiatives for team members; own team related duties including vacation management, performance appraisals, etc.
• Engage and own intra-office migrations and/ or new client on boarding
• Contribute and own departmental initiatives while supporting team initiatives
• Drive forward continuous improvement, seeking efficiencies while maintaining adequate controls

Assistant Vice President – Hedge Funds

• End to end management of customer and client experience and service delivery
• Directs contact center operational strategies through forecasting and capacity planning, increasing productivity and maintaining quality and customer service standards
• Maintains vendor-client partnership by aligning company and client vision with effective communication
• Reports and manages financials and P&L through cost and revenue leakage reduction
• Performs due diligence and participates in opportunity identification for process improvements utilizing established techniques/methodologies e.g. LEAN/Six Sigma
• Analyzes data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance
• Facilitates smooth transition and migration of business processes
• Provides leadership, guidance and support to all team members in achieving goals and objectives
• Designs and conducts capability development training sessions for managers to support career growth and succession
• Any other essential function that may occur from time to time as directed by the management

Assistant Vice President

• Manage large-scale operations of 200+ team members, ensuring day-to-day performance, productivity, and adherence to goals, while fostering a culture of ownership and accountability across all levels.
• Manage end-to-end corporate travel contact centre operations across multiple geographies, ensuring consistent service delivery and seamless customer experience.
• Ensure achievement of all SLAs and KPIs, including AHT, FCR, Quality, CSAT/NPS, schedule adherence, contact centre efficiency metrics, and process compliance.
• Drive robust workforce planning, capacity management, queue/volume monitoring, and real-time staffing optimization to maintain operational stability.
• Demonstrate strong command over enterprise-level forecasting models with attention to volume fluctuations, trend analysis, risk identification, and detailed gap-to-target planning.
• Strengthen travel specialist performance through structured governance frameworks, coaching interventions, refresher trainings, and performance accountability mechanisms.
• Implement process standardization, SOP optimization, and automation opportunities to improve accuracy, reduce manual effort, and elevate service quality.
• Lead incident management, business continuity planning (BCP), and operational risk mitigation to ensure uninterrupted service delivery.
• Utilize data-driven insights and dashboards to monitor performance, identify bottlenecks, and implement strategic corrective action plans.
• Collaborate with Quality, Training, WFM, and Technology teams to drive end-to-end operational excellence and continuous improvement.
• Lead monthly and quarterly business reviews (MBR/QBR) with clear insights on performance trends, service delivery, and strategic initiatives.
• Address escalations with a structured root-cause approach and drive continuous performance improvement and service excellence.
• Align operational solutions with client expectations, travel program objectives, SLAs, and contractual obligations.
• Drive strategic discussions with senior client leadership to influence policy decisions, travel program enhancements, and overall transformation roadmap.
• Establish robust governance frameworks, including SLA/OLA reviews, VOC analysis, and predictive insights to proactively flag risks and opportunities.
• Build and nurture executive-level relationships to ensure long-term client retention, operational stability, and revenue growth.
• Present data-backed insights on travel patterns, compliance gaps, cost-saving levers, and operational efficiencies to support client decision-making.
• Collaborate with cross-functional teams (Technology, Product, Automation, Finance, Quality) to design scalable, future-ready solutions aligned with client priorities.
• Anticipate client requirements by continuously monitoring service metrics and implementing proactive intervention plans.

Assistant Vice President – Business Management, Professional Services

• Lead end-to-end delivery across life and annuities operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.
• Define and execute operational strategies aligned with client expectations and future-state process innovation goals.
• Partner with global leadership to deploy automation, AI/ML tools, and digital accelerators across high-impact workflows (e.g., straight-through processing, claims triage, customer query automation).
• Champion the implementation of digital solutions (RPA, AI chatbots, cognitive document processing, etc.) to modernize service delivery and reduce turnaround times.
• Drive AI enablement in teams, fostering a culture of data fluency, predictive analytics usage, and continuous innovation.
• Partner with internal tech teams and external vendors to identify, pilot, and scale next-gen technologies that support business KPIs.
• Own senior-level client relationships and steer digital transformation roadmaps with measurable outcomes.
• Conduct quarterly business reviews (QBRs) and innovation showcases to reinforce value delivered through digitization and automation.
• Ensure compliance with global and local insurance regulatory bodies.
• Build and lead a high-performing leadership bench that embraces digital-first thinking.
• Provide strategic coaching to operations managers and train teams on using AI-enhanced tools effectively.
• Manage the P&L for the account, balancing efficiency from automation with workforce investments.

Vice President – Business Leader, Leadership and Management

• Complete and review of operational deliverables in line with Service Level Agreements with clients.
• Act as central point of contact for clients.
• Assist Operations Manager in allocation of work to staff, work-flow processes and improvements.
• Assist staff with their work as need arises and prepare more complex deliverables.
• Break resolution for all open items with the clients.
• Ensure client deadlines are met.
• Support the conversion of any new clients and existing migrations.
• Liaise with multiple external parties (auditors, legal counsel, investors).
• Review Quarterly/Monthly reports and working papers, which include: Cash and Position, Reconciliations, Expense Accruals, Agree Dividends and Interest Accruals if applicable.
• Review all capital activity pertaining to the funds (Capital Call and Distribution processing).
• Review Limited Partner and General partners/Shareholder Allocation; calculations/schedules – includes review of Admin/Management fees/Waterfall/Clawback calculations.
• Trial balances and related working papers.
• Complete financial statements, footnotes and Partner Capital Statements.

Fund Services – Assistant Vice President

• Lead the day-to-day execution and management of global immigration programs within a specific cluster (e.g., regional or functional focus), ensuring alignment with Citi's overall global immigration strategy.
• Implement and ensure adherence to Citi's Global Immigration Policy and governance framework within the assigned cluster, facilitating effective communication with key stakeholders and immigration vendors.
• Drive operational excellence by ensuring the regional immigration team and supporting vendors provide a consistent, high-quality experience to employees, managers, and HR business partners within their cluster.
• Leverage reporting and analytics to monitor program effectiveness and identify areas for improvement within the cluster.
• Develop and maintain Citi-specific intranet immigration pages, operating manuals, knowledge articles and FAQs.
• Provide expert immigration advisory support to internal business managers and HR community, addressing complex immigration scenarios and contributing to Citi's Talent Agenda.
• Manage internal reviews or audits of immigration data, processes, and policies within the assigned cluster to ensure compliance and data integrity.
• Utilize Workday for immigration recordkeeping, monitoring, and ensuring data accuracy and completeness for their cluster.
• Identify, assess, and escalate potential global/regional immigration risks in operating models and/or processes within the cluster to the Global Immigration Senior Vice President.
• Implement and contribute to the cluster's immigration processes, controls, third party risk management and monitoring mechanisms to enhance efficiency and compliance.
• Monitor vendor performance within the cluster against service level agreements, provide feedback, and collaborate on service enhancements.
• Utilize data and insights for compliance and risk strategies.
• Design escalation frameworks for resolving concerns, case issues, service issues, or negative adjudications that terminate work authorization.
• Oversee the deployment of dashboards, real-time employee case updates, and risk analytics.
• Manage vendor relationships and associated costs.
• Conduct periodic reviews to assess immigration vendor support.
• Provide leadership, guidance, and mentorship to a team of immigration specialists or analysts within the cluster, fostering professional development and ensuring achievement of team goals.
• Collaborate cross-functionally with Regional and Country Legal, HR Advisory teams, HR Shared Services, Total Rewards, and Talent Acquisition to ensure integrated and effective immigration solutions.
• Ensure timely and effective communication of immigration policy updates and process changes to relevant stakeholders within the cluster.

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