Vice President

• Own regional P&L outcomes, including NRR, GRR, PS delivery margin, and SME retention influence.
• Serve as the senior executive presence, cultivating C-suite and VP-level relationships with strategic accounts.
• Own the regional operating plan (headcount, budget, performance targets) and represent AU/APAC market intelligence in global CX leadership forums.
• Lead the regional TSM organization, ensuring every account has a named owner and Account Success Plan.
• Drive RingCentral AI feature adoption across the AU/APAC base and personally engage in high-risk executive escalations.
• Lead the PS function, owning delivery metrics (on-time go-lives, customer satisfaction, revenue/margin).
• Ensure clean, structured handoffs with documented context from PS to TSM post-implementation.
• Partner with Sales on deal scoping to guarantee accurate estimates.
• Manage the SME function to ensure specialty lane coverage.
• Channel structured, evidence-backed regional product and market feedback from the SME function into global CX and Product teams.
• Act as the operational bridge between AU/APAC customer realities and global CX, Product, Engineering, and Support teams.
• Own the regional talent strategy: hiring, performance management, and career development for all three functions.
• Build a cohesive team culture across geographically and time-zone separated staff.

RVP Technical Success managing post-sales experience for AU/APAC region.

RVP Technical Success, AU/APAC

RVP Technical Success responsible for post-sales leadership and customer experience in AU/APAC. Overseeing strategy across Technical Success and Professional Services functions with a focus on revenue retention.

• Work closely with clients on financing transactions and guide them through the capital raising process, including leading due diligence and drafting sessions and preparing them for an equity or debt offering
• Manage and mentor junior staff by providing detailed guidance and feedback
• Work with clients, senior-level team members and outside professional advisors on ECM and M&A transactions
• Responsible for drafting situation analyses, pitch materials, information memoranda, investor and management presentations and oversee work being performed by analysts & associates assigned to projects
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Vice President in Equity Capital Markets advising clients on capital formation

Vice President, Equity Capital Markets

Vice President in Equity Capital Markets team advising companies on executing equity financings. Collaborating with clients and mentoring junior staff while managing transaction processes.

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RVP Technical Success, AU/APAC

Vice President, Equity Capital Markets