User Researcher

• Set and own the research agenda, define what we research, why, and in what order, in collaboration with Product and Growth leadership.
• Design and run structured research programs, including user interviews, usability tests, surveys, diary studies, and in-product feedback mechanisms.
• Analyze session recordings, heatmaps, and behavioral data (Clarity, Mixpanel) to identify friction and patterns.
• Conduct competitor research to benchmark best practices and identify differentiation opportunities.
• Define and track quantitative research metrics, not just qualitative impressions.
• Translate findings into clear, prioritized recommendations that product and design can act on immediately.
• Help design A/B test hypotheses grounded in user behavior research.
• Build and maintain a research repository structured, searchable, and regularly updated.
• Proactively identify gaps in analytics instrumentation and work with the data team to fill them.
• Help establish research as a core practice in the org, set standards, frameworks, and processes others can follow.

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Senior UX Researcher