Technician

• Serve as the primary point of contact for patients contacting support via phone and email regarding patient portal access, account issues, and related concerns.
• Assist patients with portal registration, login troubleshooting, password resets, and account recovery in a clear, patient, and step-by-step manner.
• Guide patients through portal navigation, helping them locate and use features relevant to their care including messaging, appointment access, and health record review.
• Log, manage, and resolve patient support tickets accurately and in a timely manner using ConnectWise as the primary ticketing platform.
• Adhere to all QA standards as defined by the PatientTech QA program, ensuring call handling and patient interaction quality remain consistently high.
• Communicate clearly and professionally with patients across all support channels, adapting tone and language to the patient’s level of technical familiarity.
• Participate in after-action reviews and ongoing process improvement initiatives to reduce repeat contacts and improve first-contact resolution rates.

Patient Technology Technician assisting patients with healthcare portal support

Patient Technology Technician

Patient Technology Technician delivering patient support for healthcare portal navigation issues. Ensuring high-quality assistance in a sensitive and empathetic manner to mainly elderly callers.

• Develop and maintain detailed 3D BIM models using Archicad
• Support design coordination across architectural and engineering disciplines (Structure, MEP, Facade, Passive Fire, etc.)
• Identify and resolve design clashes and coordination issues within BIM models
• Produce accurate and well-structured documentation from BIM models
• Collaborate closely with internal design teams to ensure model accuracy and constructability
• Follow design briefs and project requirements with a high level of precision
• Support project delivery by ensuring BIM models serve as a reliable “single source of truth”
• Maintain model quality, consistency, and compliance with internal standards
• Assist in improving BIM workflows and coordination processes where required
• Manage documentation control and general project filing

BIM Technician responsible for developing 3D BIM models for an Australian client

BIM Technician

BIM Technician developing detailed 3D BIM models using Archicad for an Australian consultancy. Collaborating with a design team while ensuring accuracy and identifying design clashes.

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Patient Technology Technician

BIM Technician