Technical Customer Success

• Manage a portfolio of strategic accounts with full responsibility for the customer lifecycle from onboarding and adoption to the renewal phase
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Lead strategic meetings and Executive Business Reviews to share tactical advice
• Drive the implementation and customer onboarding, taking help from key internal stakeholders with a key focus on ‘time to value’ objectives.
• Develop, prepare, and nurture customers for advocacy.
• Work with clients to establish business and technical goals or other key performance indicators and aid the customer in achieving these goals. In collaboration with our sales and technical teams, you will be responsible for the customer's renewal and expansion of the platform through up-sells, cross-sells, and add-ons.
• Advocate customer needs/issues across product, marketing, and support functions. Align seamlessly with sales, product management, marketing, and engineering teams. Manage the portfolio of the customers that will be in different stages of the life cycle.

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Technical Customer Success Manager, AMER Central/East