Technical Customer Success

• Ensure a delightful end-to-end experience for users applying to listings, taking AI-led interviews, accepting offers, and getting paid
• Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and distinguishing UX friction, model edge cases, and system defects
• Debug across the AI and SaaS stack using telemetry, logs, network inspection, and database queries
• Triage issues, escalating true engineering problems and resolving others through configuration, prompt refinement, or user guidance
• Surface systemic patterns and product risks to engineering and product leadership
• Create documentation and runbooks to reduce repeat issues and improve resolution speed
• Communicate with precision, professionalism, and empathy while maintaining an enthusiastic, upbeat tone

Customer Success Engineer debugging AI and SaaS applications for Mercor’s Latin American talent platform

Customer Success Engineer – LatAm

Customer Success Engineer debugging AI and SaaS issues for Mercor’s Latin American talent platform. Investigating bugs, triaging engineering escalations, and improving user support.

• Ensure a delightful end-to-end experience for users applying to listings, taking AI-led interviews, accepting offers, and getting paid
• Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and distinguishing UX friction, model edge cases, and system defects
• Debug across the AI and SaaS stack using telemetry, logs, network inspection, and database queries
• Triage issues, escalating genuine engineering problems and resolving others through configuration, prompt refinement, or user guidance
• Surface systemic patterns and product risks to engineering and product leadership
• Create documentation and runbooks to reduce repeat issues and improve resolution speed
• Communicate with precision, professionalism, and empathy
• Work directly with the engineering team

Customer Success Engineer supporting Mercor’s AI-powered talent platform across Latin America

Customer Success Engineer debugging Mercor’s AI-powered talent platform for Latin American users. Investigating SaaS and AI issues while partnering with engineering to improve support.

TechnicalCustomer Success jobs in Latin America

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Customer Success Engineer – LatAm

Customer Success Engineer – LatAm